Platform Professional Services Senior Consultant (Remote)

CrowdStrike, Inc.; Sunnyvale (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A cybersecurity company is seeking a motivated individual to support its Platform Professional Services Team. The role involves providing strategic, hands-on support in operationalizing the Falcon platform for client security incidents. Candidates should have strong customer service skills, a background in information security, and proficiency in project management and technology platforms. The company offers a remote-friendly work culture and competitive benefits.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive wellness programs

Generous vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Vibrant office culture

Qualifications

• Passion for driving customer success and satisfaction.
• Experience and proficiencies in project management.
• Experience operationalizing leading endpoint security technology.
• Experience advising on information security risks.
• Proficiency with IT and systems management platforms.
• Experience with cloud technology and container workloads.
• Ability to create and deliver customer-facing materials.
• Experience with various operating systems.
• Excellent written and verbal communication skills.

Responsibilities

• Drive service objectives to support customer workflows.
• Deliver service-defined kickoff and technical onboarding meetings.
• Support technical discussions related to the Falcon platform.
• Liaison with internal stakeholders to resolve customer inquiries.
• Engage customers through virtual meetings and case management.
• Collaborate to improve service outcomes aligned to goals.

Skills

Customer Service

Project Management

Endpoint Technology

Information Security

IT and Systems Management platforms

Cloud technology platforms

Microsoft Office

Windows, Linux, and Mac OS

Excellent communication skills

Education

Degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, or a related field

Job description

CrowdStrike, Inc. is a global leader in cybersecurity, protecting people, processes, and technologies that drive modern organizations. We are looking for a highly motivated and self-driven individual to join our Platform Professional Services Team.

About the Role:

We are seeking an individual dedicated to making a difference in global security by protecting organizations against advanced attackers. In this role, you will provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents.

What You'll Do:

• Use your security knowledge and expertise of the Falcon Platform to drive service objectives to completion and support customer-related workflows.
• Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.
• Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices.
• Serve as the liaison with internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved.
• Actively engage customers via virtual meeting, email, or case management system.
• Work with leadership to identify and improve service outcomes aligned to CrowdStrike's mission and strategic goals.

What You'll Need:

• Customer Service: Passion for driving customer success and satisfaction.
• Project Management: Experience and proficiencies to help ensure customer success.
• Endpoint Technology: Experience operationalizing leading endpoint security technology and planning enterprise technology deployment.
• Information Security: Experience advising customers on identified information security risks.
• Proficiency and experience with common IT and Systems Management platforms.
• Proficiency and experience with cloud technology platforms and container workloads.
• Proficiency creating and delivering customer-facing collateral using Microsoft Office.
• Experience with Windows, Linux, and Mac operating systems.
• Excellent communication skills - written and verbal.

Bonus Points:

• Existing experience operationalizing Falcon.

Education:

A degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, or a related field is preferred. Industry-related certifications are also a plus.

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified across the globe.

CrowdStrike is an equal opportunity employer committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.