Platform Ops AVP: Remote Fridays & Equity

iCapital; Salt Lake City (UT); Hybrid; USD 70,000 - 130,000; Full time

Benefits offered by this job

Employer-matched retirement plan

Subsidized healthcare

Unlimited paid time off

Annual performance bonus

Job summary

A leading financial services firm in Salt Lake City is seeking an Associate or Assistant Vice President to enhance operational processes and improve client satisfaction. The role involves managing client inquiries, executing technical deliverables, and working collaboratively within the team. Candidates should have 3-7 years of client-facing experience in finance, a bachelor's degree, and strong technical troubleshooting abilities. The position offers a salary ranging from $70,000 to $130,000, along with a comprehensive benefits package and potential for remote work on Fridays.

Qualifications

• 3-7 years of experience in a client-facing role within the finance industry.
• Experience analyzing complex technical problems and driving resolutions.
• Proven ability to adapt in a fast-paced, dynamic environment.

Responsibilities

• Develop an understanding of the iCapital platform interfaces.
• Manage inquiries and optimize client platform experiences.
• Ensure high-quality service delivery through daily workflow management.

Skills

Client-facing experience

Technical troubleshooting

Strong verbal and written communication

Problem-solving ability

Adaptability

Education

Bachelor’s degree

Tools

Support ticketing tools

Job description

A leading financial services firm in Salt Lake City is seeking an Associate or Assistant Vice President to enhance operational processes and improve client satisfaction. The role involves managing client inquiries, executing technical deliverables, and working collaboratively within the team. Candidates should have 3-7 years of client-facing experience in finance, a bachelor's degree, and strong technical troubleshooting abilities. The position offers a salary ranging from $70,000 to $130,000, along with a comprehensive benefits package and potential for remote work on Fridays.