Cloud/DevOps Engineer - III

VARITE INC; Richmond (VA); On-site; USD 103,320 - 137,760; Full time

Job summary

A leading technology organization is seeking a senior-level TSM for a critical Ops Partner role, focusing on stable and consistent operations, change and incident management. The ideal candidate should possess 6 to 9+ years of relevant experience, strong networking and communication skills, and be familiar with Agile methodologies. This role requires U.S. citizenship, and work may involve extended hours and occasional travel. You will manage cloud and on-prem client technology needs effectively.

Qualifications

• 6 to 9+ years of relevant experience required.
• Cloud-technology certifications preferred.
• ITIL certification preferred.

Responsibilities

• Serve as primary contact within Operations for assigned product line.
• Ensure delivery of high-quality, cost-effective services.
• Maintain business relationships with clients and vendors.
• Proactively manage platform infrastructure to meet SLA targets.

Skills

Experience with large infrastructure hosting environments

Knowledge of network and security technologies

High proficiency in networking field

Familiarity with Agile methodologies

Excellent communication skills

Education

Bachelor's Degree or equivalent

Tools

ServiceNow

JIRA

Confluence

Job description

USD 75.00 /hr - USD 100.00 /hr

Position Requirements

• Experience working with large infrastructure hosting environments.
• Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.
• Knowledgeable of network and security technologies.
• Experience with connecting two complex networks together utilizing patterns such as DMS.
• High‑level proficiency in the networking field and management of distributed information systems, tiered application infrastructure, cloud and data center network operations; proficiency in WAN, VPN, DNS, routing, firewall and load balancer technology.
• Familiarity with product‑management methodologies and techniques, including managing technology offerings across lifecycles, enabling cross‑functional teams, determining success criteria, and ensuring customer input.
• Ability to think strategically.
• Perform thorough research and provide high‑level technical analysis.
• Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience.
• Collaborate within a team environment to achieve department operational objectives.
• Direct designated technical‑support staff in day‑to‑day production support.
• Coordinate resolution of issues, drive improvements, influence design decisions; make decisions within established or widely accepted standards.
• Familiarity with Agile methodologies and tools such as JIRA and Confluence.
• Commitment to ITSM, continuous improvement and proactive problem management.
• Experience with ServiceNow or equivalent operations products.
• Experience/exposure to Artificial Intelligence for IT Operations (AIOps).
• Experience/exposure to observability patterns.
• Significant interaction with senior leaders; exceptional communication, analytical and problem‑solving skills.

Education

• Bachelor's Degree or equivalent with 6 to 9+ years of relevant experience.
• Cloud‑technology certifications preferred.
• ITIL certification preferred.

Additional Requirements

• Work with highest level of autonomy.
• Subject to extended work hours (25%).
• Must carry work cellphone at all times.
• Occasional overnight travel may be necessary.
• Sponsorship not available; role requires U.S. citizenship and a security investigation.

Job Summary

Seeking a senior‑level TSM for a critical Ops Partner role, ensuring stable and consistent operations, change, configuration, incident and problem management. Delivers and improves client technology needs on‑prem and in the cloud.

Principal Duties and Responsibilities

• Serve as primary point of contact within Operations for assigned product line.
• Accountable for operational oversight of services and infrastructure portfolio.
• Ensure delivery of high‑quality, cost‑effective services.
• Facilitate and coordinate technology planning and implementation for platform services across matrixed teams.
• Develop and maintain business relationships with supporting departments, clients and vendors.
• Partner with cross‑functional teams to deliver enhancements on time and within budget.
• Communicate progress and status of critical events, incidents, or initiatives to stakeholders and senior leadership.
• Track and coordinate resolution of platform service incidents, changes, problems, and requests; perform RCA on high or significant incidents; coordinate after‑action items.
• Proactively manage platform infrastructure to meet or exceed SLA targets.
• Identify technology service needs, solicit client input, and assist in defining product vision and strategy.
• Support and prioritize projects, determine best implementation methods and schedules.
• Lead initiatives representing Operations, adhering to business requirements and scope.
• Apply risk‑management discipline in all efforts.
• Provide secondary support and assist fellow PSMs as needed.