Platform Operations Specialist, Platform Enablement

ACI Learning; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

A technology training provider is looking for a Platform Operations Specialist to ensure the functionality of platforms for users. This role involves managing implementations and user provisioning, while collaborating with cross-functional teams for efficient operations. Candidates should have a bachelor's degree and experience in platform operations. Compensation ranges from $65,000 to $75,000 USD, along with comprehensive benefits including flexible PTO and 401(k) matching.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible PTO and holidays

401(k) with immediate vesting and up to 5% matching

Tuition assistance

Qualifications

• At least two years of experience in platform operations or related roles.
• Hands-on experience with platform implementations and configuration.
• Strong understanding of user provisioning and access management.
• Familiarity with system integrations and troubleshooting technical issues.

Responsibilities

• Ensure platforms are configured, accessible, and functional for users.
• Manage implementations, user provisioning, and integrations.
• Test and validate new workflows and features before deployment.

Skills

Collaboration

Problem-solving

Documentation

Education

Bachelor's degree in a related field

Tools

Salesforce

ServiceNow

Workday

Okta

Azure AD

RPA tools

Python

UiPath

Zapier

Canvas

Blackboard

Moodle

Job description

Platform Operations Specialist, Platform Enablement

Remote

Overview

Join the ACI Learning Adventure! Our mission is to transform goals into measurable success through innovation, exceptional experiences, and impactful results. We provide a full ecosystem of learning and development solutions to empower people and businesses to lead with confidence and achieve meaningful outcomes. The ACI Team collaborates with over 200 minds shaping the future of eLearning. We foster a purpose-driven culture where creativity and collaboration drive transformative work.

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide. Our SaaS Learning Platform myACI offers knowledge assessment, analytics, and AI-powered training delivery to understand capabilities and skill gaps for organizations.

The Role

The Platform Operations Specialist, Platform Enablement, ensures that platforms are properly configured, accessible, and functional for end users. This role manages implementations, user provisioning, and integrations critical to platform usability and adoption. The specialist works closely with product, engineering, and support teams to deliver smooth platform rollouts and ongoing operations.

What You'll Do

The Platform Operations Specialist, Platform Enablement, ensures that platforms are properly configured, accessible, and functional for end users. This role manages implementations, user provisioning, and integrations critical to platform usability and adoption. The specialist works closely with product, engineering, and support teams to deliver smooth platform rollouts and ongoing operations.

Responsibilities include:

• Lead and support new platform or feature rollouts, including configuration, testing, and rollout planning.
• Participate in onboarding calls with customers to guide configuration and adoption.
• Test and validate new workflows and features before deployment.
• Resolve issues during implementation to minimize disruptions.
• Manage user provisioning, de-provisioning, roles, and permissions; audit access to maintain compliance.
• Troubleshoot and resolve access-related issues in collaboration with IT or security teams.
• Support and maintain integrations that connect platforms to other systems; monitor data flows and troubleshoot errors.
• Recommend improvements to integrations or workflows to increase efficiency and reliability.
• Provide technical guidance and support during customer onboarding and training sessions.
• Document standard operating procedures and best practices; capture lessons learned.
• Collaborate with product, engineering, and support to align platform capabilities with business goals.

What You'll Need (Requirements)

• Bachelor's degree in a related field and at least two years of experience in platform operations, systems administration, or related roles.
• Hands-on experience with platform implementations and configuration.
• Strong understanding of user provisioning, permissions, and access management.
• Familiarity with system integrations, APIs, and troubleshooting technical issues.
• Experience communicating with external customers through training, onboarding, or troubleshooting sessions.

Preferred Qualifications

• Exposure to enterprise platforms such as Salesforce, ServiceNow, or Workday.
• Familiarity with identity and access management frameworks and tools such as Okta or Azure AD.
• Knowledge of security best practices in provisioning and system access.
• Proficiency with RPA tools and automation via programming such as Python, UiPath, or Zapier.
• Understanding of eLearning standards such as SCORM, xAPI, and LTI.
• Experience with learning management systems such as Canvas, Blackboard, Moodle, or similar.

Skills

• Excellent collaboration and communication skills with cross-functional teams.
• Strong problem-solving and process-improvement mindset.
• Strong documentation and knowledge-sharing skills.
• Ability to thrive in a fast-paced, evolving environment with shifting priorities.

First 60 Days

Objectives include building foundational knowledge, understanding implementation practices, owning improvement opportunities, and strengthening integration expertise.

Compensation

Pay range: $65,000 - $75,000 USD.

Benefits

Comprehensive medical, dental, and vision coverage; four weeks of paid parental or medical leave; flexible PTO and holidays; 401(k) with immediate vesting and up to 5% matching; one free course per year after 90 days; tuition assistance.

Equal Opportunity

ACI Learning is an equal opportunity employer. We do not discriminate on the basis of any protected status. This posting may include voluntary self-identification sections for demographics as part of compliance efforts. Completion is voluntary and confidential.