Platform Operations Manager/HR Opps

Glocap Search; New York (NY); Hybrid; USD 135,000 - 155,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive benefits

Job summary

AI-Focused Investment Firm in New York seeks a Platform Operations Manager/HR Ops to serve as the operational backbone across the organization. You’ll own HR operations, platform workflows and portfolio community initiatives, partnering with leaders and portfolio teams to scale processes.

You are highly organized, proactive, and adept at building scalable systems, managing multiple workstreams, and fostering strong relationships in a fast-growing investment ecosystem.

Qualifications

• 4+ years in operations, People Ops, or related role
• Experience with PEO (Justworks) and HRIS platforms
• Knowledge of multi-state and multi-country employment compliance
• Ability to build processes and systems from scratch
• Strong to manage multiple workstreams in a multi-entity environment
• Excellent communication with leadership, founders, and stakeholders

Responsibilities

• Own the full employee lifecycle: onboarding, offboarding, payroll coordination, and benefits
• Maintain HR policies and ensure employment compliance across jurisdictions
• Primary contact for internal employee relations; escalate when needed
• Support HR needs for incubations, including agreements and payroll setup
• Support portfolio company teams on HR ops and vendor selection
• Improve HR processes with documentation, automation and self-serve resources

Skills

People Ops

Operations

Project management

Communication skills

Education

Bachelor's degree

Tools

Justworks

HRIS systems

Job description

Our client, an AI-focused investment firm, is seeking a Platform Operations Manager to support its internal team and portfolio companies. This multifaceted role sits at the intersection of People Operations, HR, platform operations, and community building, serving as the operational backbone across the organization. The ideal candidate is highly organized, detail-oriented, and proactive, with strong project management skills and a passion for building scalable systems, supporting employees, and fostering meaningful relationships across a dynamic investment ecosystem.

COMPANY: AI-Focused Investment Firm

POSITION: Platform Operations Manager/HR Opps

LOCATION: New York, NY

HOURS: 8:30 AM - 5:30 PM with flexibility to come in earlier or stay later as needed

OFFICE REQUIREMENTS: Hybrid - 3 days in office / 2 days work from home, with flexibility to come in on an occasional 4th day as needed

COMPENSATION: $135-$155K BASE / DOE (With bonus on top + excellent benefits and more)

BACHELOR'S DEGREE REQUIRED: Preferred

Responsibilities of the Platform Operations Manager:

HR Operations

• -Own the full employee lifecycle for the internal team: offer letter, onboarding/offboarding, change in status, exit processes, performance review cycles, benefits administration, payroll coordination, and PEO management, coordinating with Legal and Finance when needed.
• -Maintain and update core HR policies (e.g., Handbook, PTO, leave, infosec) and ensure compliance with employment law across applicable jurisdictions.
• -Serve as the first point of contact for internal employee relations questions, escalating to leadership when needed.
• -Support early-stage HR needs for newly launched incubations, including execution of employment and contractor agreements, benefits enrollment, and payroll setup.
• -Serve as go-to resource for portfolio company teams on HR ops needs (e.g., onboarding/offboarding processes, benefits & payroll setup, vendor selection).
• -Continuously improve HR processes for scale - documentation, automation and self-serve resources for founders and employees alike.

Platform and Community Operations

• -Portfolio community building: Support the design and execution of programming that connects founders across our portfolio - peer groups, Slack communities, dinners, and topic-specific events (fundraising, hiring, GTM, etc.).
• -Content and communications: Own internal and external community communications - quarterly newsletters, social media, portfolio spotlights - that keep the community informed and engaged between events.
• -Relationship mapping and matchmaking: Know the portfolio and ecosystem well enough to make proactive introductions - connecting a founder with a peer who's solved the same problem, an advisor with relevant expertise, or a candidate with an open portfolio role.
• -Talent and resource network: Build and maintain a roster of vetted service providers, investors, advisors, and potential hires that portfolio companies can tap into.
• -Special projects: Drive cross-functional initiatives (e.g., platform-wide policy rollouts, tooling migrations, process improvements), including scoping, stakeholder engagement, and execution.
• -Problem-solving on demand: Serve as go-to resource for internal team and portfolio company founders for all operational questions - from a payroll/benefits hiccup, to a resource question to "how do we even do this.".

Requirements of the Platform Operations Manager:

• -4+ years in general operations, People Ops, or related relationship/community-oriented role (startup, venture studio, or investment firm experience a plus)
• -Strong working knowledge of PEO (i.e., Justworks) and other relevant HRIS platforms
• -Solid working knowledge of core HR operations and employment compliance (multi-state and multi-country a plus)
• -Demonstrated ability to build processes and systems from scratch, not just execute existing ones
• -A builder's mindset: comfortable creating order out of a fast-moving, multi-entity environment and comfort with ambiguity and context-switching
• -Strong project management skills - you can juggle multiple workstreams across different entities without dropping balls.
• -Excellent communication skills - you'll be translating between leadership, founders, and ecosystem stakeholders regularly
• -Verifications of identity, education, prior employment, and references may be required