IT Operations Manager 1(Distributed Operating Systems)

Relha LLC; Minnesota; Hybrid; USD 105,000 - 124,000; Full time

Benefits offered by this job

401(k) plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an IT Operations Manager 1 to lead 24x7 operations across a multi-platform environment, ensuring availability and performance of critical systems.

The role focuses on supervising staff, incident/problem/change workflows, and collaboration with technology and business teams to drive improvements. Hybrid work with on-site presence 3+ days per week and a strong emphasis on reliability and control.

Qualifications

• Experience managing large-scale IT operations in enterprise environments.
• Experience with ITIL-based incident, problem, change, and service management.
• Experience implementing automation and scripting for operational efficiency.
• Strong leadership and staff development skills.

Responsibilities

• Lead and oversee 24x7 IT Operations across a multi-platform enterprise.
• Manage and monitor enterprise infrastructure, production services, and batch operations.
• Direct and develop IT Operations staff with coaching and performance management.
• Drive incidents, problems, changes, and service management to reduce downtime.
• Plan and manage shift operations to meet business objectives.
• Monitor SLAs, system performance, and capacity trends for optimization.

Skills

Windows/Linux administration

Cloud platforms (AWS, Azure, or GCP)

Networking and infrastructure services

ITIL incident/problem/change/service管理

Education

Bachelor's degree or equivalent work experience

Tools

Splunk

Dynatrace

Datadog

AppDynamics

Job description

IT Operations Manager 1(Distributed Operating Systems)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsibilities

Lead and oversee 24x7 IT Operations activities across a complex, multi-platform enterprise environment, ensuring the availability, stability, and performance of critical technology systems.

Manage, monitor, support, and maintain enterprise infrastructure, production services, batch operations, application support, and operational processes to meet established service levels.

Direct and develop IT Operations staff by providing leadership, coaching, performance management, scheduling, and day-to-day operational guidance to achieve departmental and organizational goals.

Drive incident, problem, change, and service management processes to minimize operational risk, reduce downtime, and improve service reliability.

Plan and manage shift operations to deliver effective and efficient technology services that support business objectives and customer expectations.

Demonstrate a strong sense of urgency and accountability while leading teams in a fast-paced, mission-critical environment requiring continuous operational support.

Partner with technology, business, and infrastructure teams to understand evolving business needs, prioritize support requirements, and implement operational improvements.

Manage workforce activities including employee relations, performance reviews, work assignments, time approvals, vacation scheduling, succession planning, and talent development.

Monitor operational metrics, service level agreements (SLAs), system performance, and capacity trends to identify opportunities for continuous improvement and automation.

Assist in planning, forecasting, and managing small to moderate operational and project budgets while ensuring adherence to financial, compliance, risk, and governance requirements.

Serves as a hand-on supervisor, providing day-to-day leadership while actively contributing to workload management and delivery

Basic Qualifications

Bachelor's degree or equivalent work experience

At least 6 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Preferred Skills/Experience

IT Operations Leadership experience supporting large-scale enterprise infrastructure and mission-critical environments.

Strong knowledge of Windows/Linux administration, cloud platforms (AWS, Azure, or GCP), networking, and infrastructure services.

Experience with Incident, Problem, Change, and Service Management (ITIL) methodologies and operational governance.

Expertise in monitoring, observability, logging, and performance management tools such as Splunk, Dynatrace, Datadog, AppDynamics, or similar platforms.

Experience managing high availability, disaster recovery, capacity planning, and business continuity programs.

Strong understanding of automation and scripting using PowerShell, Python, Ansible, Terraform, or related technologies.

Proven ability to lead cross-functional teams, manage vendor relationships, and influence stakeholders at multiple organizational levels.

Excellent analytical, communication, leadership, and operational risk management skills with a focus on reliability, compliance, and continuous improvement.

This position is not eligible for visa sponsorship.

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.