Platform Manager – DCM (L09)

Synchrony; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading consumer financial services company seeks a Platform Manager to oversee the creation and management of regulatory documents. This role involves utilizing marketing technology to ensure high accuracy in customer communications, alongside facilitating compliance and collaboration with internal teams. Ideal candidates will have a bachelor's degree in a relevant field and substantial experience in project management and technical skills.

Benefits

Best-in-class employee benefits

Flexibility and choice in work hours

Career advancement opportunities

Qualifications

• Bachelor's degree with 4+ years in IT; or 6+ years in lieu.
• 3+ years of HTML, CSS, Oracle Database experience.
• Experience in project management (preferably Agile) required.

Responsibilities

• Create, update, and maintain customer communications using marketing technology.
• Ensure compliance with regulatory requirements.
• Manage execution of templates for internal clients, ensuring brand standards.

Skills

HTML

CSS

Project Management

Problem Solving

Public Speaking

Education

Bachelor's degree in Computer Science or related

Tools

Oracle Database

Adobe InDesign

Job description

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

Synchrony celebrates ~51% women talent

We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being

We provide career advancement and upskilling opportunities for all to take up leadership roles

Organizational Overview:

The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.

Role Summary/Purpose:

The Cardholder Documents Team oversees the creation, updating and maintenance of various content and communications. We are a seeking a Platform Manager to use Marketing Technology (for example, Docu-Nova) to create, update and deliver customer required communications. The Platform Manger would be responsible for accurately creating, updating, and creating various types of customer required communications and also lead initiatives.

Key Responsibilities:

Create, update and test regulatory-required cardholder documents using relevant Martech.

Consistently maintain a 99.9 accuracy level for templates, content blocks, and documents.

Manage the tactical execution of multiple online and printed templates for internal clients using Workfront to obtain required approvals.

Ensure content, templates and documents meet client requirements, SYF/Client brand standards, channel requirements, legal and regulatory guidelines.

Create or modify XML, Schema Definitions (XSD) as needed to create and/or update content blocks, templates, and documents.

Required Skills/Knowledge:

Bachelor's degree with 4+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 6+ Years of experience in computer science, Information Services, Information Technology

3+ years of HTML, CSS and Oracle Database experience.

4+ years of Project Management, preferably Agile.

Strong presentation and public speaking skills, with the ability to engage and inform team members.

Strong problem solving and reporting skills.

Desired Skills/Knowledge:

Analytical thinking.

Adobe InDesign experience

Bachelor’s Degree in Computer Science, Information Services, Information Technology

Analytical thinking

Prior work experience supporting Marketing functions

Prior work experience in Financial Services

Experience working in and navigating a highly regulated business

Strong problem solving, analysis and reporting skills

Eligibility Criteria:

Bachelor's degree with 4+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 6+ Years of experience in computer science, Information Services, Information Technology

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants :

Understand the criteria or mandatory skills required for the role, before applying

Inform your manager and HRM before applying for any role on Workday

Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

L04+ Employees can apply

Grade/Level: 09

Job Family Group:

Marketing

Job Description:

Role Title: Platform Manager – DCM (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women talent

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being

• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organizational Overview:

The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.

Role Summary/Purpose:

The Cardholder Documents Team oversees the creation, updating and maintenance of various content and communications. We are a seeking a Platform Manager to use Marketing Technology (for example, Docu-Nova) to create, update and deliver customer required communications. The Platform Manger would be responsible for accurately creating, updating, and creating various types of customer required communications and also lead initiatives.

Key Responsibilities:

• Create, update and test regulatory-required cardholder documents using relevant Martech.

• Consistently maintain a 99.9 accuracy level for templates, content blocks, and documents.

• Manage the tactical execution of multiple online and printed templates for internal clients using Workfront to obtain required approvals.

• Ensure content, templates and documents meet client requirements, SYF/Client brand standards, channel requirements, legal and regulatory guidelines.

• Create or modify XML, Schema Definitions (XSD) as needed to create and/or update content blocks, templates, and documents.

Required Skills/Knowledge:

• Bachelor's degree with 4+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 6+ Years of experience in computer science, Information Services, Information Technology

• 2-3 years of XML, XSD, Data Model and JavaScript experience.

• 3+ years of HTML, CSS and Oracle Database experience.

• 4+ years of Project Management, preferably Agile.

• Strong presentation and public speaking skills, with the ability to engage and inform team members.

• Strong problem solving and reporting skills.

Desired Skills/Knowledge:

• Analytical thinking.

• Adobe InDesign experience

• Bachelor’s Degree in Computer Science, Information Services, Information Technology

• Master’s degree preferred

• Analytical thinking

• Prior work experience supporting Marketing functions

• Prior work experience in Financial Services

• Oracle database experience

• Experience working in and navigating a highly regulated business

• Strong problem solving, analysis and reporting skills

Eligibility Criteria:

Bachelor's degree with 4+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 6+ Years of experience in computer science, Information Services, Information Technology

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants :

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 09

Job Family Group:

Marketing

About the company

Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.

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