Platform Lead - Commercetools

United States Digital Space LLC; United States; Hybrid; USD 42,000 - 73,000; Full time

Job summary

Nestlé is seeking a Platform Lead for Commercetools to steer the global digital commerce platform, collaborating with technology, architecture, product, engineering and business teams. You will be the SME for commercetools, guiding platform evolution, reliability and adoption across 40 markets.

In this role you will own the platform strategy, ensure scalability and security, and accelerate adoption through improved documentation and developer experience.

Qualifications

• 10+ years of professional experience.
• 5+ years of experience within digital commerce, eCommerce technology or platform leadership roles.
• Demonstrated hands-on or platform leadership experience with commercetools is required.
• Proven experience leading a digital commerce platform and engaging with technical, product and business stakeholders.
• Strong understanding of reliability, scalability, security and compliance principles.
• Excellent stakeholder management and communication skills.
• Fluent business English.

Responsibilities

• Own the strategic direction of the commercetools platform, acting as the company’s subject matter expert and primary point of connection with the vendor.
• Drive platform health, reliability, security and compliance across the global digital commerce ecosystem.
• Accelerate platform adoption by enabling teams to use commercetools effectively and consistently.
• Conduct regular alignment sessions with commercetools to understand newly released capabilities and future roadmap items.
• Identify opportunities for the company to influence and benefit from the commercetools roadmap.
• Partner closely with the re-architecture team, Head of eCommerce Technology, development teams and commercetools.
• Ensure commercetools solutions, including Merchant Center, Frontend Studio and Connectors, have robust upgrade and compliance plans.
• Collaborate with reliability engineering teams to monitor platform health.
• Drive adoption of new platform capabilities across product and engineering teams.
• Support knowledge sharing through documentation, training and platform best practices.
• Act as the go-to subject matter expert for commercetools across the organization.

Job description

PLATFORM LEAD – COMMERCETOOLS

We are looking for a Platform lead – Commercetools to be part of our Nestlé the company Digital and Tech Team. At the company, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot

• Location: Bengaluru, Karnataka, India


• Type of Contract: Permanent


• Grade: Band 1


• Type of work: Hybrid


• Work Language: Fluent Business English

The Role

The Platform Lead for Commercetools and helps shape the future of the company’s global digital commerce ecosystem. You will be the subject matter expert for commercetools, a core platform supporting our direct-to-customer business across 40 markets. Working with technology, architecture, product, engineering and business teams, you will guide platform evolution, reliability, security and adoption.

Key responsibilities of the Commerce Platform Lead:

• Own the strategic direction of the commercetools platform, acting as the company’s subject matter expert and primary point of connection with the vendor. Build a strong partnership with commercetools, influence roadmap conversations, assess new capabilities and translate platform opportunities into clear business value.


• Drive platform health, reliability, security and compliance across the global digital commerce ecosystem. Partner with architecture, engineering and operations teams to ensure commercetools remains scalable, resilient and aligned with Nestlé standards as the platform evolves.


• Accelerate platform adoption by enabling teams to use commercetools effectively and consistently. Strengthen documentation, training, best practices and developer experience so product and engineering teams can move faster while maintaining quality and governance.

In This Role, You Will

• Conduct regular alignment sessions with commercetools to understand newly released capabilities and future roadmap items.


• Identify opportunities for the company to influence and benefit from the commercetools roadmap.


• Partner closely with the re-architecture team, Head of eCommerce Technology, development teams and commercetools.


• Ensure commercetools solutions, including Merchant Center, Frontend Studio and Connectors, have robust upgrade and compliance plans.


• Collaborate with reliability engineering teams to monitor platform health.


• Drive adoption of new platform capabilities across product and engineering teams.


• Support knowledge sharing through documentation, training and platform best practices.


• Act as the go-to subject matter expert for commercetools across the organization.

What We’re Looking For

• 10+ years of professional experience.


• 5+ years of experience within digital commerce, eCommerce technology or platform leadership roles.


• Demonstrated hands‑on or platform leadership experience with commercetools is required.


• Proven experience leading a digital commerce platform and engaging with technical, product and business stakeholders.


• Strong understanding of reliability, scalability, security and compliance principles.


• Excellent stakeholder management and communication skills.


• Fluent business English.

Extra Skills That Set You Apart

• Have experience with MACH, composable commerce or other headless commerce platforms.


• Can bridge technical and non‑technical audiences.


• Have strong experience with agile delivery models.


• Have worked in global environments and virtual teams.

We Offer You

We offer more than just a job. We put people first and inspire you to become the best version of yourself. Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you!

• Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.


• Modern "smart office" locations providing agile workspaces. Our state-of-the-art campus is equipped with areas to co-create, network, and chill!


• International, dynamic & inclusive working environment with attractive additional benefits.


• The pride to work for a B Corp certified company and one of the world’s most trusted brands.

About the company

The the company story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, the company has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net‑zero GHG emissions by 2050 at the latest. In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count. Join Nestlé #beaforceforgood