Platform Engineer I

CSG; United States; Remote; USD 30,000 - 47,000; Full time

Job summary

CSG is seeking a Platform Engineer I to join the DPM Operations team. You will help operate and support DPM products on our SaaS platform, manage AWS infrastructure, and participate in on-call rotations to ensure uptime.

You will install, configure, patch, and upgrade components, troubleshoot platform errors, and document automated processes while collaborating with architecture and development groups to deliver reliable, scalable solutions.

Qualifications

• Bachelor’s degree or related field required.
• 2
• Experience configuring, managing and upgrading servers and software.
• Knowledge of Oracle and REST Web Services.
• Familiar with version control and CI/CD tools.

Responsibilities

• DPM Product installation and configuration.
• Troubleshoot platform errors and bugfixes.
• Monitor DPM solutions’ function and performance.
• Automate and document platform processes.
• Participate in 24/7 on-call rotation.
• Collaborate with architecture and development teams.

Skills

Server management

REST Web Services

AWS Cloud

Linux scripting

Git/Jenkins

CI/CD tooling

IaC (Terraform)

Kibana

Jira

Remedy

Learning mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

Git

Jenkins

Artifactory

Azure DevOps

CodeCommit/Build

GitLab

Job description

Platform Engineer I to join our DPM Operations team. The DPM Operations team is accountable for the effective operation and support of solutions delivered by the DPM Product Development Teams. This accountability covers seven main areas:

• Supporting AWS Cloud Infrastructure
• Assist on Improve security engineering audit and compliance tasks including alert tuning, log collection
• installing, patching and upgrading DPM Products on our SaaS platform
• maintaining deployment and application infrastructure
• validating installation, configuration, release and promotion processes and procedures
• supporting the DW Product Development Teams’ releases and promotions through production
• monitoring the function and performance of DPM solutions
• automating and documenting Platform Engineer processes
• participating in the Platform Engineer on-call rotation schedule

You will work with a fun and exciting team and be on the absolute cutting edge of technology.

What you will be doing:

• DPM Product installation and configuration.
• Assist in troubleshooting Platform errors.
• Troubleshot and assisted with bugfixes for DPM Applications.
• Monitor DPM solutions’ function and performance
• Automate and document Platform Engineer processes.
• Participate in a 24/7 on-call rotation
• Collaborate with colleagues in architecture and development groups
• Install, configure, and upgrade third-party products and open-source solutions
• Bi-weekly off-hour maintenance activities are performed within the required maintenance window

You should have:

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• Bachelor’sdegreeinComputerScienceorrelatedfield
• NATO SECRET (NS) security classification or willingness to undergo screening to attain NATO Secret security clearance
• Experience in configuring, managing and upgrading servers and software
• Knowledge of database applications (Oracle) and Web Services (REST)
• Familiarity with version control, continuous integration and delivery tools (Git, Jenkins, Artifactory or related services like Azure DevOps, Salt, AWS CodeCommit/Build/Pipelines, BitBucket or GitLab)
• A desire to learn new things. Our team is on the cutting edge of technology and are more than happy to train you.
• Other Valuable Skills:
• Software development experience on Linux platforms in common scripting languages is highly desirable (NodeJS, Java, Python, bash,)
• Experience with AWS Cloud Services, Kibana, ADO Boards, JIRA and Remedy
• Familiarity with AWS or equivalent public cloud experience
• Familiarity with Infrastructure as Code

Who will love this job:

• A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer – you dream big and push the limits of what’s possible to improve for yourself and others

A thinker – you take advantage of resources and implement ideas in new ways to diagnose complex problems find solutions

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

€25,970.86-€41,552.50

This role is eligible for a bonus opportunity.

Location(s):

Portugal Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are.

Learn more about CSG Inclusion & Impact here.