Platform Engineer

Jobtailor; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

Jobtailor in Washington, DC, seeks an experienced Atlassian Platform Engineer to admin and scale Jira, Confluence, Jira Service Management, and Crowd across enclaves. You will design workflows, manage marketplace apps, and oversee identity management with SSO/SAML integrations.

Role requires 5+ years in enterprise IT, TS clearance, and onsite presence in DC, with strong collaboration across security, infrastructure, and mission teams.

Qualifications

• Minimum 5 years of experience supporting enterprise IT platforms or collaboration ecosystems.
• Hands-on experience administering enterprise Jira, Confluence, and Crowd.
• Experience with workflow and scheme design.
• Experience with automation rules and configuration.
• Experience with plugin/app installation, configuration, and lifecycle management.
• Familiarity with Linux administration, such as RHEL or CentOS.
• Familiarity with relational databases such as PostgreSQL and MySQL.
• Familiarity with FISMA/ATO compliance processes and associated documentation.
• Strong written and verbal communication skills.
• Ability to engage stakeholders and collaborate across technical, mission, and leadership teams.
• Ability to manage multiple priorities and deliver under evolving mission needs.
• Familiarity with Agile and/or SAFe delivery methodologies.
• Ability and willingness to work onsite in Washington, DC, 5 days per week.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• 5+ years of relevant professional experience.

Responsibilities

• Administer and scale Jira, Confluence, Jira Service Management, and Crowd across multiple enclaves.
• Design, configure, and optimize workflows, fields, screens, schemes, dashboards, reports, templates, and permissions.
• Manage Atlassian Marketplace apps, including installation, configuration, upgrades, licensing, troubleshooting, and performance validation.
• Oversee access and identity management using Crowd, Microsoft Entra ID, and SSO/SAML integrations.
• Perform platform operations including upgrades, patches, deployments, backups, log management, and monitoring.
• Implement monitoring, alerting, and logging to identify performance, stability, and capacity issues.
• Partner with infrastructure and security teams on high availability, disaster recovery, and backup/restore strategies.
• Triage and resolve support tickets and provide tier 2/3 support.
• Develop knowledge articles, how-to guides, and training materials.
• Engage mission teams to translate requirements into scalable tool configurations.
• Support FISMA/ATO documentation, audits, and configuration baselines.
• Enforce security controls, least privilege, data protection, and logging requirements.
• Establish Atlassian standards, patterns, guardrails, and best practices.
• Collaborate with Agile, DevSecOps, and mission delivery teams to support Agile/SAFe processes.
• Identify automation, workflow efficiency, and user-experience improvements.
• Participate in roadmap planning, feature evaluation, capacity planning, and migration or modernization initiatives.
• Perform other duties as assigned

Skills

Jira Administration

Confluence Administration

Crowd Administration

FISMA/ATO Compliance

Agile/SAFe Methodologies

Education

Bachelor’s degree in IT/CS/Engineering or related field

Tools

Jira Service Management

Atlassian Marketplace Apps

Microsoft Entra ID

SSO/SAML Integrations

Microsoft Office Suite

Adobe Acrobat

Job description

• Administer and scale Jira, Confluence, Jira Service Management, and Crowd across multiple enclaves
• Design, configure, and optimize workflows, fields, screens, schemes, dashboards, reports, templates, and permissions
• Manage Atlassian Marketplace apps, including installation, configuration, upgrades, licensing, troubleshooting, and performance validation
• Oversee access and identity management using Crowd, Microsoft Entra ID, and SSO/SAML integrations
• Perform platform operations including upgrades, patches, deployments, backups, log management, and monitoring
• Implement monitoring, alerting, and logging to identify performance, stability, and capacity issues
• Partner with infrastructure and security teams on high availability, disaster recovery, and backup/restore strategies
• Triage and resolve support tickets and provide tier 2/3 support
• Develop knowledge articles, how-to guides, and training materials
• Engage mission teams to translate requirements into scalable tool configurations
• Support FISMA/ATO documentation, audits, and configuration baselines
• Enforce security controls, least privilege, data protection, and logging requirements
• Establish Atlassian standards, patterns, guardrails, and best practices
• Collaborate with Agile, DevSecOps, and mission delivery teams to support Agile/SAFe processes
• Identify automation, workflow efficiency, and user-experience improvements
• Participate in roadmap planning, feature evaluation, capacity planning, and migration or modernization initiatives
• Perform other duties as assigned

Requirements

• Minimum 5 years of experience supporting enterprise IT platforms or collaboration ecosystems
• Hands-on experience administering enterprise Jira, Confluence, and Crowd
• Experience with workflow and scheme design
• Experience with automation rules and configuration
• Experience with plugin/app installation, configuration, and lifecycle management
• Familiarity with Linux administration, such as RHEL or CentOS
• Familiarity with relational databases such as PostgreSQL and MySQL
• Familiarity with FISMA/ATO compliance processes and associated documentation
• Strong written and verbal communication skills
• Ability to engage stakeholders and collaborate across technical, mission, and leadership teams
• Ability to manage multiple priorities and deliver under evolving mission needs
• Familiarity with Agile and/or SAFe delivery methodologies
• Ability and willingness to work onsite in Washington, DC, 5 days per week
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience
• 5+ years of relevant professional experience
• Active Top Secret Security Clearance required
• Must be able to pass a background check
• Excellent problem-solving and analytical skills
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, and Acrobat
• Ability to work independently and as part of a team

Core Competencies

Demonstrates expertise in administering and scaling Atlassian tools such as Jira, Confluence, and Crowd, with a strong focus on workflow design, automation, and compliance with FISMA/ATO standards. Proven ability to collaborate with cross-functional teams and manage enterprise IT platforms effectively.

Highest-signal resume keywords

• Jira Administration
• Confluence Administration
• Crowd Administration
• FISMA/ATO Compliance
• Agile/SAFe Methodologies

ATS Optimization Keywords

Hard Skills

• Workflow Design
• Automation Configuration
• Plugin/App Lifecycle Management
• Linux Administration
• Relational Databases
• Performance Monitoring
• Access Management
• Identity Management
• Troubleshooting
• Data Protection

Soft Skills

• Strong Communication Skills
• Stakeholder Engagement
• Problem-Solving
• Analytical Skills
• Team Collaboration

Certifications & Qualifications

• Top Secret Security Clearance

Industry Keywords

• Enterprise IT Platforms
• Collaboration Ecosystems
• Disaster Recovery
• Backup/Restore Strategies
• Configuration Baselines

Tools & Technologies

• Jira Service Management
• Atlassian Marketplace Apps
• Microsoft Entra ID
• SSO/SAML Integrations
• Microsoft Office Suite
• Adobe Acrobat