Platform Engineer

Insight Global; Orlando (FL); On-site; USD 90,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA, FSA, and DCFSA options

401k with employer matching

Paid sick leave and/or PTO

Job summary

Insight Global in Orlando, FL is seeking a Platform Engineer to join the Guest Content Experience team. You will support web and mobile content experiences, understand the full content pipeline, and work with application teams to adjust configurations and data flows.

Day-to-day work blends technology, production support, and cross‑functional coordination to triage JSON responses, diagnose site issues, and manage updates, configurations, and break/fix requests for guest experiences.

Qualifications

• Minimum 3 years in a technical role
• Experience with multiple CMS platforms
• Ability to read and interpret HTML, CSS, XML, JSON

Responsibilities

• Support the Guest Content Experience team in web and mobile content workflows
• Triage configuration and data for websites and services
• Collaborate with development and content teams to resolve issues and drive improvements
• Manage website updates, break/fix requests and data-driven changes

Skills

3+ years technical experience

Strong critical thinking

Troubleshooting live sites

Tools

Tridion

HubSpot

Magento

Salesforce Experience Cloud

AEM

Sitecore

HTML/CSS/JSON/XML

Job description

• -Minimum of 3 years of experience working with in a technical role
• -Content Management Systems (Tridion, HubSpot, Magento, Salesforce Experience Cloud, AEM, Sitecore, etc.)
• -Technical understanding of backend systems, how websites are put together, and the structure within a content management system
• - Ability to read/understand HTML, CSS, XML, JSON- interpret and triage JSON responses from services applications
• -Strong critical thinking and problem-solving skills
• -Troubleshoot service issues to resolve errors on a live site and manage website creations, updates, and break/fix requests

Job Description

A client of Insight Global is looking for a Platform Engineer to join their Guest Content Experience team. The Content Experience team is responsible for the direct support on guest interaction and experiences for web and mobile products. The Team knows the entire content/application pipeline from content to surface and work with the application teams to develop and manipulate configurations. If there is an issue with the website, this team works conjointly with the code, the content or configuration, working with JSON responses, outputs, discover the root cause of secondary level triage, configuration management and work in data environment. The position day to day is part technology, part production, part systems analyst, part management, part QA, etc. Mostly, however, they act as the support team that sits in between the development teams and the Content Producer teams.

Compensation

$68.26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.