Platform Engineer

SharpenCX; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401k match

Career growth

Job summary

SharpenCX is seeking a Platform Engineer to scale and evolve the infrastructure powering our cloud-native SaaS platform. You’ll work with the Platform Engineering Lead and other teams to design, build, and maintain systems, tools, and workflows that keep product development fast, reliable, and secure.

This role emphasizes automation, observability, and DevOps culture, with opportunities to grow into technical leadership.

Qualifications

• 1+ years of experience as a platform, infrastructure, or DevOps engineer.
• Hands-on experience with AWS and infrastructure-as-code tools (CDK, Terraform, CloudFormation).
• Experience with CI/CD pipelines (GitHub Actions, CircleCI, etc.).
• Familiarity with monitoring, logging, and tracing tools like Grafana or OpenTelemetry.
• Comfortable working with containerized applications in ECS, EKS, or similar environments.
• Solid scripting or programming experience in TypeScript, Go, Python, or Bash.
• A bias for automation and a mindset of continual improvement.
• Experience using AI to automate and streamline workflows.

Responsibilities

• Help design, build, and maintain AWS-based infrastructure using IaC tools.
• Build internal tooling and developer experience improvements to reduce friction.
• Contribute to observability and incident response strategy.
• Participate in on‑call rotations and refine operational excellence practices.
• Collaborate with developers, QA, and security to ensure stable, compliant, and cost-efficient infra.
• Support adoption of DevOps practices and participate in architectural discussions for new services.

Skills

TypeScript

Go

Python

Bash

Tools

AWS CDK

Terraform

CloudFormation

GitHub Actions

CircleCI

Grafana

OpenTelemetry

ECS

EKS

Job description

Sharpen is hiring a Platform Engineer to help scale and evolve the core infrastructure that powers our cloud-native SaaS platform. You’ll work closely with our Platform Engineering Lead and other engineering teams to design, build, and maintain the systems, tools, and workflows that make our product development fast, reliable, and secure.

This role is ideal for someone who thrives in an environment where automation, observability, and DevOps culture are core values and who wants to grow into a technical leadership path over time.

What You’ll Do

• Help design, build, and maintain our AWS-based infrastructure using IaC tools like AWS CDK or Terraform
• Build internal tooling and developer experience improvements to reduce friction across engineering
• Contribute to our observability and incident response strategy (Grafana, OpenTelemetry, etc.)
• Participate in on‑call rotations and help us refine our operational excellence practices
• Collaborate with developers, QA, and security to ensure our infrastructure is stable, compliant, and cost‑efficient
• Support the adoption of DevOps best practices and participate in architectural discussions for new services

What We’re Looking For

• 1+ years of experience as a platform, infrastructure, or DevOps engineer
• Hands‑on experience with AWS and infrastructure‑as‑code tools (CDK, Terraform, CloudFormation, etc.)
• Experience with CI/CD pipelines (GitHub Actions, CircleCI, etc.)
• Familiarity with monitoring, logging, and tracing tools like Grafana or OpenTelemetry
• Comfortable working with containerized applications in ECS, EKS, or similar environments
• Solid scripting or programming experience in languages like TypeScript, Go, Python, or Bash
• A bias for automation and a mindset of continual improvement
• Experience using AI to automate and streamline workflows

Nice to Have

• Experience supporting multi‑tenant SaaS platforms
• Exposure to security/compliance frameworks like SOC 2 or PCI
• Experience working in teams that own their infrastructure and participate in on‑call
• Familiarity with SIP, VoIP systems, or real‑time communication infrastructure

Why Join Sharpen?

We’re not your typical tech company—we’re collaborative, curious, and constantly pushing to improve how contact centers operate. If you’re ready to grow with a mission‑driven team and make an impact on how companies connect with their customers, Sharpen is the place for you!

Benefits

• Competitive salary + commission and performance bonuses
• Full benefits package (health, dental, vision, 401k)
• 401k match and employer HSA contribution
• Career growth opportunities within a dynamic and growing company