Platform Consultant,

Verint Systems, Inc.; Concord (NH); On-site; USD 140,000 - 190,000; Full time

Job summary

Verint Systems Inc. is seeking a Platform Consultant to champion the Verint Open CCaaS platform, acting as an executive evangelist who translates technology into measurable business value for C-suite clients.

You will lead ROI-focused conversations, steer cross-functional teams, and partner with Solutions, Product, and Marketing to position Verint as the platform of choice for contact centers while staying ahead of AI and data trends.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Five to seven years' experience in AI and Data Science.
• 10+ years of experience with contact center operations.
• Strong ability to communicate with senior executives and align platform capabilities with business value.
• Proven leadership skills to guide internal teams and deliver customer value.
• Knowledge of contact center solutions and data ecosystems (CRMs, CDPs, ERPs).
• Familiarity with data lakes/warehouses (AWS, GCP, Azure, Snowflake).
• Willingness to travel 30-50%.

Responsibilities

• Operate as the lead SME selling CX automation solutions to C-suite executives with a focus on ROI.
• Manage and nurture executive relationships and identify expansion opportunities with Customer Success.
• Maintain deep knowledge of ML and data science; articulate Verint DaVinci AI advantages.
• Lead cross-functional teams to position Verint Open CCaaS as the platform of choice for customers.
• Present Verint Engagement Data Hub to senior IT and Data Science teams.
• Develop thought leadership and participate in speaking opportunities to advance knowledge.
• Collaborate with Marketing to craft strategies for partners and customers.

Skills

Executive communication

ROI-driven selling

Data lake architectures

Cloud platforms

AI/Data Science knowledge

CRM/CDP/ERP knowledge

Stakeholder leadership

Education

Bachelor's Degree or equivalent

Tools

Verint Open CCaaS

Verint DaVinci AI

Job description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Platform Consultant operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage the latest solutions in the Verint platform. In close collaboration with other functions, the Platform Consultant establishes close relationships with our customers’ Senior Executive teams. Through the in depth understanding of the market, our customers’ needs and the Platform’s ability to drive a significant ROI, the Platform Consultant operates as trusted advisor to the customers’ C-suites. The Sr. Solution Consultant works closely with solutions and product teams and will educate and evangelize to markets, customers & partners.

Principal Duties and Essential Responsibilities:

• Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience.

• Manage and nurture executive customer relationships through ongoing ROI discussions in marquee accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.

• Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.

• Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the "platform of choice" for their contact center.

• Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams.

• Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform.

• Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.

• Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.

• Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.

• Identify white spaces in customer accounts and drive closure of opportunities.

• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:

• Bachelor's Degree or equivalent work experience.

• Five (5) to Seven (7) years' of experience in AI and Data Science.

• 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner.

• Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition.

• Excellent skills leading internal stakeholders. Can operate as a natural leader – based on SME and business acumen/knowledge – to lead internal functions in creating the best possible value proposition for our customers.

• Knowledge of contact center solutions is an advantage.

• Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs.

• Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake.

• Strong networking abilities.

• Strong analytical and critical thinking skills.

• Excellent customer service and leadership skills.

• Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.

• Travel approximately 30-50%.

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

• The ability to obtain the necessary credit line required to travel.

#LI-BM1

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

For US Applicants

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