Platform Admin Specialist (AMER)

Thrive Learning; United States; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Unlimited holiday

Thrive Fridays

Flexible working hours

Birthday off

Work from anywhere

Health insurance

Salary: $55k-$70k per year

Job summary

Thrive Learning is seeking a Platform Admin Specialist to join our team. You will provide hands-on administration, optimise engagement, and guide customers through platform configurations and features.

In this globe-spanning role, you’ll manage content workflows, ensure quality, and collaborate with agencies and internal stakeholders to deliver high-impact learning experiences. Remote/hybrid work is available with a strong focus on customer outcomes.

Qualifications

• Hands-on LMS/LXP administration experience.
• Proven ability to manage SLAs and multiple projects in a ticket-driven environment.
• Highly organized with strong attention to detail.
• Strong ability to build relationships with stakeholders.
• Experience collaborating with third-party creative agencies and content suppliers.
• Strong technical aptitude; able to explain complex details to diverse audiences.
• Confident communicator, able to lead discussions with L&D and marketing stakeholders.
• Customer-focused mindset delivering exceptional user experiences.

Responsibilities

• Manage content requests from intake to publication, configuring platform features to agreed specifications.
• Deliver builds within defined service levels, proactively flagging potential delays or risks.
• Validate intake against creative briefs to identify and resolve gaps before building.
• Enforce quality standards by applying style guides and performing thorough QA through sign-off.
• Coordinate cross-functional teams and agencies, securing necessary resources to maintain momentum.
• Monitor post-launch performance, resolve issues quickly and share actionable insights.
• Provide expert guidance on platform configuration and usability to optimize customer experience.
• Cultivate account relationships to ensure builds align with customer goals and organizational objectives.
• Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations and best practices.

Skills

LMS/LXP admin

SLA management

Attention to detail

Stakeholder management

Agency collaboration

Technical aptitude

Stakeholder communication

Customer focus

Tools

Thrive Platform

Job description

We're on the hunt for world-class Thrive expertise across the globe. As our US customer base expands rapidly and our global footprint grows, we're building a team of hands-on platform specialists who can support customers across every time zone, growing the people power behind our industry-best 24-hour support and world-class customer success.

About us

The way we work has changed forever. AI is reshaping every industry, expectations are higher than ever, and skills have never had a shorter shelf life. Yet most organisations are still running disconnected systems, ageing technology and workplace learning nobody wants to use.

We think that's broken, so we built something better.

Thrive is the AI platform reinventing how modern businesses connect people, knowledge, skills and communication in one place. It's where work starts, learning happens, and people get the answers they need to do their best work. More than 3 million people across 60+ countries use Thrive every day, and over 500 organisations - including Google, Vodafone, Volvo, British Airways and Krispy Kreme - trust us to power their people.

This is only the beginning. We're looking for curious people who challenge convention, move fast, and care deeply about building products customers genuinely love.

The Role

We're seeking a passionate Platform Admin Specialist to join our team. You'll work closely with Thrive customers providing hands-on administration support and expert guidance to ensure they maximise engagement utilising the platform’s configurations and features.

Core Responsibilities

• Manage content requests from intake to publication, configuring platform features to agreed specifications.
• Deliver builds within defined service levels, proactively flagging potential delays or risks.
• Validate intake against creative briefs to identify and resolve gaps before building.
• Enforce quality standards by applying style guides and performing thorough QA through sign-off.
• Coordinate cross-functional teams and agencies, assertively securing necessary resources to maintain momentum.
• Monitor post-launch performance, resolving issues quickly and sharing actionable insights.
• Provide expert guidance on platform configuration and usability to optimize the customer experience.
• Cultivate account relationships to ensure builds align with customer goals and organizational objectives.
• Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations and best practices.

Essential Skills

• Hands-on LMS/LXP administration experience, with desired experience having used and managed the Thrive Platform directly in a previous role. You know your way around the platform and can pick it up with minimal ramp-up.
• Proven ability to manage service levels and multiple projects in a ticket-driven environment.
• Highly organized with strong attention to detail, proactively identifying asset and quality issues.
• Strong ability to build relationships with stakeholders.
• Experience collaborating with third-party creative agencies and content suppliers.
• Strong technical aptitude; curious, tech-savvy, and skilled at communicating complex details to diverse audiences.
• Confident communicator, capable of leading discussions with L&D and marketing stakeholders.
• Customer-focused mindset dedicated to delivering exceptional user experiences.

Benefits

• Unlimited holiday
• Thrive Fridays - reduced Friday hours (10:00–15:00) with no internal meetings
• Flexible working within core hours (10:00–16:00)
• Birthday and Christmas off, plus festive shutdown
• Work from anywhere, four weeks a year
• Health insurance
• $55-$70k per annum

At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at [e-mail]'re happy to help!

#LI-Remote #LI-Hybrid