Plastic Surgery Area Specialist- Southeast

bdx; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

BD is seeking a Plastic and Reconstructive Surgery (PRS) Area Specialist to lead regional marketing efforts in the US, partnering with Area Business Manager and internal stakeholders to serve PRS customers. The role combines remote and on-site account management to drive growth and advocacy across the PRS portfolio.

The ideal candidate has a bachelor’s degree and at least 2 years in a corporate environment, strong communication, organization, and project management skills, and is willing to

Qualifications

• Bachelor’s degree is required.
• Minimum of 2 years corporate environment experience.
• Excellent communication and organizational skills.
• Ability to travel up to 40% domestically in the US.

Responsibilities

• Manages PRS customer accounts in US region as assigned.
• Interfaces with accounts via telcon, email, text/phone, and in person as needed.
• Responds to inquiries and coordinates with internal partners (ABM, MSL, billing, etc.).
• Provides orientation on product ordering and payment processes.
• Collaborates to establish new accounts and pricing contracts.
• Resolves pricing discrepancies and renews pricing contracts.
• Facilitates urgent order fulfillment via trunk stock.
• Coordinates product returns and refunds/credits promptly.
• Acts as product expert and routes inquiries to Medical Affairs when needed.
• Supports accounts on product sizing, storage requirements, etc.
• Follows up on trade show leads and contacts new accounts.
• Distributes collateral and literature requests.
• Connects billing issues with AR; escalates issues to PRS leadership.

Skills

Outstanding communication skills

Exceptional organizational skills

Strong interpersonal skills

Self-starter

Multi-tasking

Strong project management

Education

Bachelor's degree

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Highlights:

ThePlastic and Reconstructive Surgery (PRS)Area Specialistrole is a US, regionally based marketing position that partners closely withthe Area Business Manager andinternal stakeholders to best serve and advocate for the PRS customer. The PRSArea Specialistassumes ownership of the PRS customer experience and ensures customer needs are metthroughremoteandonsiteaccount management. Additionally, the PRSArea Specialistis a brand ambassador in the US, responsible for building a foundation forthe futuregrowth and introductions in the PRS market.

PRS Account Management Responsibilities:

• Manages PRS customer accounts in US regionas assigned

• Virtually interfaceswith accounts via telcon, email,text/phone, as well as in-personas needed.

• Responds to and/orstreamlinesaccount inquiries to theappropriate internalpartners, such asArea Business Manager, Medical ScienceLiaison,orderentry, billing resolution, complaint management, etc.

• Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes

• Works collaboratively with internal partners(Area Business Manager, Contracts)toestablishnew accounts and pricing contracts

• Resolves pricing discrepancies with customer and PRS customer care andestablishes/renewspricing contracts for existing customers

• Facilitates urgent/last minute order fulfillment, via trunk stock

• Coordinates product returns and works with internal team to refund or credit customersin a timely manner

• Acts as product expert and responds to product inquiries from customers and directs inquiries toMedicalAffairs, as appropriate

• Supports accounts and adviseson product sizing, storage requirements, etc., according to the instructions for use

• Follows up on trade show leads, proactively reaches out to new accounts

• Fulfills product literature requests and distributes collateral, guides, and content asrequired

• Connects billing issues with AR counterparts

• Escalatescustomer issues for PRS leadership decision

• Usesanalytical tools toprovidecustomer insights to update, track, and plan performance

• Participatesin continued education and compliance aroundappropriate commercialexecution

• Other duties as assigned

Qualifications:

• Bachelor’s degreerequired

• Minimum of 2 yearscorporate environment experiencerequired

• High integrity and ethics

• Outstanding communication skills

• Exceptional organizational and creative skills

• Strong interpersonal skills, highly collaborative, anddemonstratedability to build effective working relationships across company functional areas

• Self-starter and ability to prioritize and multi-task in a fast-paced environment

• Strong project management skills, along with the ability to manage multiple tasks simultaneously

• Ability to travel (up to40%) domestically in US, to include overnights

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA RI - Warwick

Additional Locations

Work Shift