Plasma Center Supervisor

CSL; Rapid City (SD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health care benefits

401(k) Savings Program

Paid Time Off (PTO)

Job summary

A leading plasma collection organization is seeking a dedicated supervisor to manage daily operations in Rapid City. In this full-time role, you will oversee staff, ensure compliance with operational procedures, and provide a positive donor experience. Ideal candidates will have supervisory experience and a high school diploma. This role offers competitive health care benefits and promotes a culture of inclusion.

Qualifications

• Minimum 1 year supervisory experience overseeing activities.
• Ability to communicate performance expectations clearly.
• Experience with employee training and staff management.
• Required to work overtime and extended hours to support center operational needs.
• CSL offers benefits for this full-time position: health care plans, life insurance, disability, 401(k), PTO and observed holidays.

Responsibilities

• Supervise daily operations at the plasma center.
• Facilitate donor movement to minimize wait times.
• Conduct performance appraisals for staff.
• Ensure adequate staffing and monitor time cards and overtime usage.
• Conduct investigations and recommend process improvements.
• Assist in coaching, performance reviews, and training file maintenance.
• May assist with recruitment and selection of center staff.
• Adhere to policies and promote compliance with SOPs, HSE and OSHA.

Skills

Supervisory experience

Leadership

Bilingual skills

Bilingual skills may be required

Education

High school diploma or equivalency

Bachelor’s Degree or equivalent combination of education and work experience

Job description

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This position is responsible for supervising the day-to-day plasma center operations and staff to ensure efficient plasma collections.

You will report to the Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.
• In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.
• Conduct error investigations and develop recommendations for process improvement.
• Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
• May assist with the recruitment and selection of center operation staff.
• Adhere to and promote compliance to company policies and procedures.
• May assist with the development and implementation of marketing initiatives to increase donor retention.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
• Maintain confidentiality of personnel, donor, and center information.
• Will be cross-trained in all technical areas and other functions to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Your skills and experience

Education

• High school diploma or equivalency required
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Required to work overtime and extended hours to support center operational needs

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Plasma!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management