Maintenance Coordinator

Monarch Landing; Naperville (IL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee Assistance Program

Tuition Reimbursement

Employee Referral Bonus

Resident-Run Employee Appreciation

Job summary

Monarch Landing in Naperville, IL is seeking a hospitality-minded Plant Operations Coordinator who can organize, coordinate and communicate across maintenance, housekeeping, janitorial, grounds, and IT services to deliver outstanding resident experiences.

In this full-time role, you’ll manage the work order system, monitor daily activity, prioritize requests, and ensure timely and exceptional service for residents and families alike. Competitive pay and benefits are provided.

Qualifications

• High school diploma or GED required.
• At least two years of experience in residential apartment maintenance or a related field.
• Valid Illinois driver’s license with a good driving record.
• Previous lead or coordination experience in senior living, hospitality, healthcare, or a similar environment preferred.
• Proficiency with Microsoft Office; WorxHub or another work order management system preferred.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work both independently and as part of a team.
• A professional, courteous, flexible, and service-oriented approach.
• Regular and predictable attendance is essential.

Responsibilities

• Coordinate daily workflow and prioritize work orders to ensure timely completion.
• Manage the work order system, including reports, metrics, inventory tracking, and apartment finishes.
• Monitor customer satisfaction and provide weekly reports and recommendations for improvement.
• Review billable work orders for accuracy and prepare reports to support timely resident billing.
• Serve as a primary contact for resident and Concierge escalations, ensuring concerns are addressed promptly and professionally.
• Communicate effectively with residents, families, guests, visitors, and team members.
• Identify opportunities to improve processes, communication, and overall service.

Job description

Job Description

Be Part of Something Remarkable

At Monarch Landing, you’ll have the opportunity to make a difference every day while working alongside an exceptional team dedicated to providing an outstanding experience for our residents.

Plant Operations Coordinator – Full-Time

We’re looking for a hospitality-minded Plant Operations Coordinator who is organized, proactive, and enjoys helping people. If you’re a strong communicator who can manage multiple priorities and keep things moving, we’d love to have you join our team.

Schedule: Full-Time | Monday–Friday, 8:30 a.m.–5:00 p.m.

Pay: $21/hour

About The Role

The Plant Operations Coordinator serves as the central hub for Plant Operations, coordinating workflow across maintenance, housekeeping, janitorial, grounds, and IT services.

This position manages the work order system, monitors daily activity, prioritizes requests, tracks completion, and helps ensure residents receive timely and exceptional service.

What You’ll Do

• Coordinate daily workflow and prioritize work orders to ensure timely completion.
• Manage the work order system, including reports, metrics, inventory tracking, and apartment finishes.
• Monitor customer satisfaction and provide weekly reports and recommendations for improvement.
• Review billable work orders for accuracy and prepare reports to support timely resident billing.
• Serve as a primary contact for resident and Concierge escalations, ensuring concerns are addressed promptly and professionally.
• Communicate effectively with residents, families, guests, visitors, and team members.
• Identify opportunities to improve processes, communication, and overall service.

What We’re Looking For

• High school diploma or GED required.
• At least two years of experience in residential apartment maintenance or a related field.
• Valid Illinois driver’s license with a good driving record.
• Previous lead or coordination experience in senior living, hospitality, healthcare, or a similar environment preferred.
• Proficiency with Microsoft Office; experience with WorxHub or another work order management system preferred.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work both independently and as part of a team.
• A professional, courteous, flexible, and service-oriented approach.
• Regular and predictable attendance is essential.

Why You’ll Love Working at Monarch Landing

We believe our employees deserve to feel valued and appreciated. When you join our team, you’ll enjoy:

• $21/hour
• Medical, Dental, Vision, and Short-Term Disability Insurance
• Benefits beginning the first of the month following your date of hire
• Employer-paid Life Insurance and Long-Term Disability Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program
• Tuition Reimbursement
• Employee Referral Bonus Program
• Resident-run Employee Appreciation Program
• Discounted Employee Meals
• A supportive, engaging, and fun team environment

Join Our Team

Don’t just do a job. Be part of a remarkable life.

Monarch Landing

2255 Monarch Drive

Naperville, IL 60563

Monarch Landing is an Equal Employment Opportunity employer.