Plant Manager - Single Loc

ZipRecruiter; Conroe (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading dry-cleaning company is seeking a Plant General Manager in Conroe to oversee operations and ensure quality service. This role requires a dedicated leader with significant experience in customer service and team management to elevate the brand's standards and drive profitability. Candidates should be ready to manage multiple aspects of business operations while fostering a positive team culture.

Benefits

Health Insurance

Vision

Dental

401 (k)

Yearly Paid Time Off

Paid Holidays

Qualifications

• 3+ years direct customer service experience.
• 3+ years experience managing/training employees.
• Minimum 3 years in the dry-cleaning business.

Responsibilities

• Manage scheduling and compliance for all stores.
• Ensure superior quality production work.
• Build profitability and manage operational costs.

Skills

Customer Service

Team Leadership

Operational Management

Attention to Detail

Education

High school graduation or equivalent

Some secondary education

Job description

Job DescriptionJob Description

Plant General Manager

Reports To: Vice President

Edit Holdings, LLC dba Tide Cleaners is seeking a Plant General Manager to join our dry-cleaning team!

We are seeking an enthusiastic leader that enjoys working with people and as a team to represent Tide Dry Cleaners brand to its highest standards.

Duties & Responsibilities

• Demonstrate company core values at all times: Guest Services, Excellence, Committed, Integrity, and Top Quality
• Provide management and oversight for all managers in the market, including, but not limited to the Production Manager and the Assistant Manager.
• Manage scheduling and compliance for all of the stores in the market.
• Ensure superior quality production work (meeting Company standards for cleaning, finishing and packaging of garments).
• Ensure consistent attention to detail (regular inspections for cleaning and stain removal, proper finishing, button replacement, hem repairs, etc.).
• Ensure minimum errors or re-work (meeting Company goals for damage claims).
• Ensure a consistently positive experience for customers (meeting customer satisfaction surveys for friendly, consultative, courteous, well-groomed employees and a bright, clean, welcoming environment).
• Meet revenue goals (grow loyal base of core dry cleaning customers).
• Build profitability (grow piece count and sales of added value services; maximize cash flow margin).
• Operate within budgeted guidelines and control operational costs (maintain labor percentages within target ranges, achieve cost control and productivity goals, and optimize efficiency with proper upkeep and maintenance of equipment).
• Monitor store performance against key indicators (weekly, monthly, annually).
• Create and maintain friendly, supportive work environment conductive to team and individual growth (physical safety and comfort; employee satisfaction).
• Training, monitoring, and retaining superior key staff (store performance; inspection logs; damage claims; customer feedback; maintaining turnover percentages within target ranges).
• Energize and motivate continued growth (ongoing education and training; appropriate rewards and recognition efforts; timely individual performance reviews).
• Manage quality and flow of work (daily and weekly sales, production/employee).
• Supervising operational and Guest Service Representative (GSR) service efforts (fast, efficient, and friendly; following Company standards for receiving, pricing, collecting payment, accurate detailing, sorting, racking, retrieving, and returning customer orders).
• Train GSR staff on POS system and operational staff on current garment types/fabrics and different methods of cleaning and finishing them.
• Keep accurate records of load poundage, chemical, utility use, waste hauling, inventory, etc. (daily, weekly and monthly logs).
• Follow Company preventative equipment maintenance program (daily, weekly, monthly logs).
• If equipment is down, responsible for making sure it is back in service before the next production shift begins.
• Ensure predictably reliable services (develop appropriate staffing schedules; follow punctual and correct opening and closing procedures).
• Regularly perform paperwork, cash outs, audits, and inventory.
• Able to follow strict adherence to all lawful employer safety & health standards.
• Ensure adequate performance management of all employees including affirmations, counseling, discipline, and terminations as required in a timely manner, resolve any production personnel problems with the support of Human Resources.
• Able to do & perform all job descriptions such as pressing, spotting, cleaning, bagging, scanning, racking, dry cleaning and laundry cleaning equipment, boiler, air compressor and vacuum knowledge.
• Able to stand for extended periods of time.
• Other duties may be assigned.

Qualifications

• Three + years direct customer service experience.
• Three + years of experience managing and/or training employees.
• Minimum three years in the dry-cleaning business.
• Clean driving record to operate a company vehicle.
• Minimum 2 years of experience in dry cleaning industry.
• General understanding of Business and managing a Statement of Profit & Loss.
• High school graduation or equivalent plus some secondary education .
• Demonstrates ability to build the culture of a team.
• Lifting 100 maximum with frequent lifting and/or carrying objects up to 50 pounds.

Benefits

• Health Insurance
• Vision
• Dental
• 401 (k)
• Yearly Paid Time Off
• Paid Holidays