Plant Logistics Coordinator

Covia; Town of Thompson (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent Healthcare Benefits

401K with company matching

Paid Time Off + Holidays

Job summary

Covia Thompson plant is seeking a Plant Logistics Coordinator to manage daily customer interactions, order entry, scheduling, and BOL processing to ensure timely deliveries.

You will coordinate with delivery carriers, handle inquiries, maintain records, generate reports, and support the Plant Manager to meet customer needs while upholding safety and company policies.

Qualifications

• Minimum 2 years in a customer service role, preferably in manufacturing/industrial.
• Strong communication and problem-solving abilities.
• Proficiency in Microsoft Office and experience with CRM software.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Manage and process customer orders, including entry, scheduling, and follow-up for timely delivery.
• Process bills of lading; communicate with customers about BOLs and manage scale procedures and drivers.
• Coordinate with delivery carriers Covia partners with to manage deliveries customers pay Covia to manage for them.
• Address and resolve customer complaints and issues promptly, coordinating with relevant departments.
• Provide accurate information about silica products, including specifications, pricing, and availability.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Work closely with the Plant Manager and other departments to ensure customer needs are met and operations run smoothly.
• Generate and analyze reports on customer service metrics and trends to identify areas for improvement.
• Adhere to all company policies and safety regulations while interacting with customers.
• Assist with routing inbound mail and packages.
• Schedule time off in coordination with other Customer Service Agent to ensure coverage during normal business hours.
• Ability and willingness to assist with other tasks.

Skills

Communication

Interpersonal skills

Problem solving

MS Office

CRM software

Multitasking

Prioritization

Team collaboration

Education

High school diploma or equivalent

Associate/Bachelor in business or related field

Tools

CRM software

Job description

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Covia’s market‑inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development, further enhancing the value that Covia delivers to all its stakeholders.

Covia has an immediate opening for a Plant Logistics Coordinator at our Thompson, OH location.

The Successful Candidate Will Have The Following Key Accountabilities

• Customer Interaction: Handle incoming customer inquiries via phone, email, and in‑person with professionalism and efficiency.
• Order Processing: Manage and process customer orders, including order entry, scheduling, and follow‑up to ensure timely delivery.
• Bill of Lading Processing: Manage and process bills of lading, including communications to customers regarding BOL’s, and management of scale procedures and truck drivers.
• Delivery Coordination: Manage and coordinate with delivery carriers Covia partners with to manage deliveries customers pay Covia to manage for them.
• Issue Resolution: Address and resolve customer complaints and issues promptly, coordinating with relevant departments as necessary.
• Product Information: Provide accurate information about our silica products, including specifications, pricing, and availability.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback.
• Coordination: Work closely with the Plant Manager and other departments to ensure customer needs are met and to facilitate smooth operations.
• Reporting: Generate and analyze reports on customer service metrics and trends to identify areas for improvement.
• Compliance: Adhere to all company policies and safety regulations while interacting with customers and performing job duties.
• Assist with routing inbound mail and packages.
• Schedule time off in coordination with the other Customer Service Agent to ensure that at least 1 agent is always working during normal business hours.
• Ability and willingness to assist with other tasks.

The Successful Candidate Will Have The Following Minimum Qualifications

• Education: High school diploma or equivalent; Associate’s or Bachelor’s degree in business or related field is a plus.
• Experience: Minimum of 2 years of experience in a customer service role, preferably in a manufacturing or industrial environment.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem‑solving abilities and attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
  • Ability to manage multiple tasks and prioritize effectively.
• Attributes: Professional demeanor, customer‑focused attitude, and ability to work collaboratively within a small team.

Commitment to Our Culture

Our core values - Safety, Team, Customers, Growth, and Courage—guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer success—ensuring a sustainable future for our company.

All Covia Team Members Are Expected To

• Live the Life‑Saving Rules.
• Build high‑performing work teams.
• Focus on customers.
• Demonstrate a growth mindset.
• Do the right thing, always.

Benefits

• Excellent Healthcare Benefits – medical, vision, dental
• 401K with company matching
• Paid Time Off + Paid Holidays
• Disability Plans and Life / AD&D
• Employee Assistance Program

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work‑related factors and without regard to non‑work‑related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

An Equal Opportunity Employer