Plans Coordinator

Tom-Drexler-1; Louisville (KY); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Weekly Pay

401(k) with Company Match

Short- & Long-Term Disability +Company

Paid Time Off (PTO) & Holidays

Employee Assistance Program (EAP)

Career Growth with a Rapidly Expanding

Job summary

Tom Drexler Plumbing, Air & Electric is seeking a Plans Coordinator in Louisville, KY, to support our Carefree Maintenance Plan members with a focus on exceptional service and accurate administration.

You will process new plan agreements, engage with customers during sign-ups and renewals, and coordinate with internal teams to ensure seamless experiences. Attention to detail and strong communication are essential for success in this role.

Qualifications

• High school diploma or GED equivalent required.
• Minimum of one (1) year of customer service experience
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to read, analyze, and interpret documents and reports
• Proficiency with Microsoft Office applications, including Word and Excel
• Strong problem-solving and conflict-resolution skills
• Ability to remain calm, professional, and courteous in all customer interactions
• Detail-oriented with a commitment to accuracy and thoroughness
• Comfortable working at a computer for extended periods, as well as occasional standing and movement throughout the workday

Responsibilities

• Process new Carefree Maintenance Plan agreements accurately and efficiently
• Engage with new and existing customers during sign-ups, maintenance visits, and renewal periods
• Make outbound calls to prospective and current maintenance plan members
• Communicate and coordinate with internal departments to ensure seamless customer experiences
• Generate and review reports to track productivity, membership growth, and customer metrics
• Identify customer concerns and resolve issues promptly and professionally
• Handle challenging customer situations with patience, empathy, and professionalism
• Prioritize multiple tasks and manage workload effectively in a fast-paced environment
• Maintain accurate records and demonstrate attention to detail in all aspects of the role
• Follow company policies, procedures, and service standards

Skills

Customer service

Verbal & written communication

Time management

Organizational skills

Attention to detail

Problem-solving

Reading & interpreting reports

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Plans Coordinator

Full Time Louisville, KY, US

4 days ago Requisition ID: 1652

Salary Range: $18.00 To $20.00 Annually

Plans Coordinator

Join the Tom Drexler Team

For over 30 years, Tom Drexler Plumbing, Air & Electric has proudly served Louisville and surrounding Kentuckiana communities. We’ve built our reputation locally by doing the job right — every time. Our team is made up of hardworking professionals who take pride in serving Louisville homeowners with integrity and excellence.

If you're looking to grow your career with a trusted Louisville company that values its employees as much as its customers, this is your opportunity.

At Tom Drexler Plumbing, Air & Electric, we believe great customer experiences start with great people. As a Plans Coordinator, you'll play a key role in supporting our Carefree Maintenance Plan members while working with a team that values customer service, teamwork, and professional growth. If you're organized, customer-focused, and enjoy building relationships, we'd love to hear from you.

Why Join Our Team?

• Weekly Pay
• 401(k) with Company Match
• Short- & Long-Term Disability + Company-Paid Life Insurance
• Paid Time Off (PTO) & Holidays
• Employee Assistance Program (EAP)
• Career Growth with a Rapidly Expanding Organization

What You'll Do

As a Plans Coordinator, you will help manage and grow our Carefree Maintenance Plan program while providing exceptional service to our customers.

Process new Carefree Maintenance Plan agreements accurately and efficiently

Engage with new and existing customers during sign-ups, maintenance visits, and renewal periods

Make outbound calls to prospective and current maintenance plan members

Communicate and coordinate with internal departments to ensure seamless customer experiences

Generate and review reports to track productivity, membership growth, and customer metrics

Identify customer concerns and resolve issues promptly and professionally

Handle challenging customer situations with patience, empathy, and professionalism

Prioritize multiple tasks and manage workload effectively in a fast-paced environment

Maintain accurate records and demonstrate attention to detail in all aspects of the role

Follow company policies, procedures, and service standards

What We're Looking For

• High school diploma or GED equivalent required
• Minimum of one (1) year of customer service experience
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to read, analyze, and interpret documents and reports
• Proficiency with Microsoft Office applications, including Word and Excel
• Strong problem-solving and conflict-resolution skills
• Ability to remain calm, professional, and courteous in all customer interactions
• Detail-oriented with a commitment to accuracy and thoroughness
• Comfortable working at a computer for extended periods, as well as occasional standing and movement throughout the workday

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Tom Drexler Plumbing, Air & Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.