Planning Specialist, Customer Experience

RNA Rentokil North America; Hawaii; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Paid time off

Company holidays

Job summary

Rentokil North America is seeking a dispatcher/route planning analyst to optimize daily and weekly service routes at our Hawaii locations. You will use route analysis software and work order data to improve efficiency and report metrics to the Service Planning Supervisor and branch managers.

The role requires 1–2 years in dispatch or customer service, strong communication, and solid MS Office skills. A high school diploma or GED is required, and the position offers full-time hours with benefits.

Qualifications

• High school diploma or GED, or equivalent.
• 1–2 years of dispatcher and/or customer service experience.
• Strong verbal and written communication skills.
• Ability to read, analyze and interpret general business documents.

Responsibilities

• Create route plans using work order data and routing software.
• Communicate routes within assigned territory to service personnel.
• Summarize and review plans daily with the Service Planning Supervisor.
• Prepare daily summary reports for supervisors.

Skills

Routing software

Scheduling

Data analysis

Communication

Education

High school diploma or GED

Tools

MS Office

Routing software

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Key Relationships: Planning & Scheduling Supervisor Planning & Scheduling Sr. Leader Director Routing and Scheduling VP Logistics Branch Managers, Service Managers, and Technicians Contact Center colleagues North America Managers and Colleagues Key customers Strong relationships within customer organization and Field

Job Summary

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

Key Performance Indicators

Work Orders scheduled per day/month 30 and 60 day completion rate Planned Miles between Work Order

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: Creates route plans using work order data and route analysis software Communicates routes within assigned territory to service personnel Summarizes and reviews plans daily with the Service Planning Supervisor Creates summary reports daily and provides to supervisor Performs other duties as assigned

CANDIDATE SUMMARY

Required Experience: Advanced knowledge of Routing and Scheduling software systems Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand Verbal and written communication skills, including public speaking Analytical skills and attention to detail Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations Ability to manage multiple, repetitive tasks Basic understanding of texting software or other forms of software needed to accomplish this objective Ability to effectively interact with co-workers and the public Basic knowledge of the company’s operating systems

Required Leadership Traits and Characteristics

Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Formal Education, Qualifications or Training

High school diploma or (GED) or equivalent combination of education and/or experience in the service industry 1-2 years of related experience as dispatcher and/or customer service agent

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers, phones and etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Base Pay Range

Base Pay Range : $0.00 - $0.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Benefits

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Compliance

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Since 1927, Terminix has been an industry leader in pest control. You’ll be on a mission to find and eliminate insect and rodent infestations, but we're more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home. It's hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge.