Planning & Customer Support Specialist

Chesterton; Pasadena (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Student loan repayment

BCBS medical coverage

Delta Dental

401K with company contribution

PTO & holidays

Vision insurance

Tuition reimbursement

Disability insurance

HSA & FSA

Job summary

Chesterton in Pasadena, TX is seeking a Planner & Customer Support Specialist for FluidEfficiency’s Service Center. You will manage all new and existing repair orders and provide accurate estimates to drive the sales order process.

You’ll collaborate with Sales, CST, and internal teams to ensure timely, cost-effective delivery and strong customer communication. A CPIM or related certification and a bachelor’s degree are preferred, with 4–6 years of related experience.

Qualifications

• Bachelor's Degree required. CPIM certificate is strongly preferred.
• 4-6 years of job-related experience.

Responsibilities

• Create and enter project quotes and sales orders using D365 F&O.
• Develop detailed Work‑Scope and Quote for customers.
• Coordinate with internal teams to ensure timely project execution.
• Monitor project progress and adjust schedules as needed.
• Prepare management reports and participate in cross-functional meetings.

Skills

Interpersonal skills

Verbal communication

Written communication

Negotiation

Decision making

Problem solving

Strong organizational skills

Computer skills

Education

Bachelor's Degree

CPIM certificate

Tools

D365 F&O

Job description

Overview

Our Operations professionals manage and support the creation of our world-class flow control products in a low-volume, high mix manufacturing environment. These folks are our manufacturing leaders - shop managers, purchasing professionals, production and demand planners, engineers, and quality professionals who value working with other top manufacturing professionals and helping solve complex production problems. In addition to a work environment that promotes learning and promote-from-within opportunities, we understand what matters to our production workers: competitive, market-drive pay, outstanding benefits, and a stable and dependable job place supported by over 140 years of being in business. If you are looking for a place to call home in your next manufacturing role, come and explore all that Chesterton has to offer!

Benefits

• Work Today, get paid tomorrow withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!
• Chesterton Student Loan Repayment Program
• BCBS Medical Coverage
• Delta Dental
• 401K savings plan with a Chesterton contribution
• PTO including vacation, sick, time, 11 paid holidays, and paid time off to volunteer for causes
• Vision insurance
• Tuition Reimbursement
• Short-term disability and long-term disability insurance
• HSA & FSA options to cover additional medical costs
• Parental leave for moms and dads to be
• Hiring referral bonuses (up to $3,000 for select roles)
• A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!

Job Summary

As a Planner & Customer Support Specialist for FluidEfficiency’s Service Center, your primary responsibility is to manage all new and existing repair orders/contracts of customers. Responsible for receiving and evaluating all incoming requests and requirements of customers to provide an accurate estimate for the equipment repair/component including initiating the Sales Order Process. Is accountable for ensuring that all requirements of the customer are met while simultaneously delivering or improving the as-sold project financials (revenue & margins). Will work closely with Sale Team, CST, Internal Team and Management to ensure timely and competitive estimates and order delivery. Requires exceptional interpersonal skills and strong ERP knowledge and system planning skills.

Job Model

On-Site

Responsibilities

• Consistent, regular and punctual attendance is an essential function of this job.
• Responsible for creating and entering all new and incoming project quotes and sales order using D365 F&O.
• Develop detailed written Work‑Scope and Quote to be submitted to customer.
• Supports quote by utilizing cost estimate sheets, project planner sheet and procedures.
• Provides support and works with Shop Lead by creating Job Packets with all related and necessary documents to execute the project.
• Project planning outlining all tasks, timelines and resource requirements.
• Work with outside vendors in collecting all cost associated with the project’s quote.
• Responsible for issuing and receiving all Purchase Orders while tracking orders to ensure on‑time project delivery.
• Coordinate with internal teams to ensure timely project execution and delivery.
• Monitor project progress and adjust schedules as needed.
• Be the primary contact for the Specialist and customer to provide regular status updates and progress on active project(s).
• Review customer purchase order to ensure it’s consistent to submitted quote and to provide necessary feedback or comments.
• Responsible for tracking and scheduling logistics activities related to the project including shipping and receiving of items into D365 F&O to ensure financial accuracy.
• Responsible for capturing all data related to the project’s cost including material cost, labor hours, equipment and any additional expenses.
• May facilitate daily morning customer service meetings.
• Reviews and recommends the disposition of excess and obsolete inventory.
• Issues daily/weekly production schedule; adjusts and expedites as required to achieve required customer service levels.
• Assists management in resolving problems concerning over shipments, shortages, engineering changes and cancellations of orders.
• Prepares and provides various reports for management; participates actively in departmental and cross‑functional meetings.
• Participates in cross‑functional improvement teams as necessary.

Complexity of Duties

• Works independently.
• Must possess thorough understanding of materials, scheduling, inventory control and planning functions as well as a solid understanding of a manufacturing environment.
• Ability to provide solutions to a wide variety of problems and use sound judgment in decision‑making processes. Failure to do so may cause delays in program schedules and result in the allocation of additional resources. Ability to quickly learn and understand new and upgraded business systems.
• Ability to interact well at all levels of the organization. Ability to act as a liaison between Customer Service, Manufacturing and Engineering. Must be able to represent the organization regarding specific issues or projects as necessary.

Essential Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelors Degree required. CPIM certificate is strongly preferred.
• 4-6 years of job‑related experience.

Other Skills and Abilities

• Ability to work under extreme pressure and manage a number of projects simultaneously.
• Strong organizational skills.
• Exceptional interpersonal, verbal, and written skills.
• Strong computer skills.
• Negotiating, decision‑making, and problem‑solving skills.
• Must be able and willing to achieve CPIM certification.
• Ability to work in an ISO 9001;2000 and ISO 14001 environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and reach with hands and arms. Specific vision abilities required by this job include close vision. Moderate noise (i.e.; computer printers, traffic) exists daily in the work environment. Typical conditions include office and machine shop environments, working with computers and other office tools. Must be willing to wear proper protective equipment and adhere to all safety requirements in a machine shop environment.

Disclaimer

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Targeted Pay Range

$75,000 - $85,000/year depending on experience

Equal Opportunity Statement

Chesterton is an equal opportunity employer M/F/V/D

Background Check

All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements.