Planned Parenthood Southeastern Pennsylvania

Saludos Hispanos; Philadelphia (Philadelphia County); On-site; USD 21,697 - 23,074; Full time

Job summary

A healthcare organization in Philadelphia seeks a bilingual Call Center Representative to provide customer service and handle inquiries. The position requires a high school diploma, strong attention to detail, and proficiency in Microsoft Office 365. The role offers a salary range of $15.75 to $16.75 per hour with full benefits. The position emphasizes a commitment to racial and social justice.

Qualifications

• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Excellent organization skills and strong problem-solving abilities.
• Demonstrated dedication to Planned Parenthood’s mission.

Responsibilities

• Provide customer service over the phone and assist with inquiries.
• Manage multiple tasks efficiently while maintaining a high level of service.

Skills

Attention to detail

Strong verbal communication

Organizational skills

Proficiency in Microsoft Office 365

Interpersonal skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Planned Parenthood southeastern Pennsylvania

Job Category

Customer Service

Overview

Description

Planned Parenthood southeastern Pennsylvania is the local affiliate of the country’s leading sexual and reproductive health care advocate and provider. Planned Parenthood southeastern Pennsylvania operates 10 health centers throughout Chester, Delaware, Montgomery, and Philadelphia counties. Nationwide, Planned Parenthood affiliates operate more than 600 health centers, providing medical services and sexuality education for millions of individuals (adults and teens) each year. We also work with allies worldwide to ensure that all people have the right and the means to meet their sexual and reproductive health care needs.

Be part of the diverse and inclusive Planned Parenthood family and join us as a Call Center Representative. We have a benefits eligible full-time, 35 hour/week bilingual Spanish position available, EPIC knowledge preferred. The salary range for this position is $15.75 to $16.75/hour based on training and experience.

Candidate must have a High school diploma or equivalent. Must possess exhibit strong attention to detail and follow-up with ability to multi‑task in a fast‑paced environment; possess excellent organization skills, strong verbal and written communication skills, strong interpersonal, time‑management, and problem‑solving skills; be proficient in use of Microsoft Office 365 Software; and possess a demonstrated dedication to Planned Parenthood’s mission, vision and values.

Please include a copy of your resume and cover letter with your application.

Planned Parenthood southeastern Pennsylvania (PPSP) is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local laws.We are fully committed to building a workplace that values racial and social justice. We strongly encourage all persons to apply, including people of color and members of the LGBTQ+ community.

Philadelphia, Pennsylvania, United States