Training Assistant Manager

Ppkeystone; Pennsylvania; On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life/AD&D

Short and Long Term Disability policy

Generous vacation, leave, and holiday

Mileage and travel expense reimburse

Job summary

Planned Parenthood Keystone seeks a Full-time Affiliate Floater Training Assistant Manager to travel to our centers and lead onboarding and ongoing staff development. You will ensure new hires meet standards within six months and support center managers to maintain high-quality patient care.

Responsibilities include training non-licensed staff in family planning, contraception, HIV testing, and EHR use, plus observation, coaching, and data reporting. Travel is required across the affiliate.

Qualifications

• Completion of an accredited high school program or equivalent.
• 1–2 years of experience with progressive responsibility in reproductive health or healthcare.
• Active Medical Assistant or Nursing Assistant Certification.
• Ability to travel to all medical centers with reliable transportation.
• Computer literacy including Microsoft Office and electronic health record systems.
• Excellent verbal and written communication skills and ability to train groups.

Responsibilities

• Serve as an affiliate-wide trainer for non-licensed center staff with support from management.
• Train and evaluate staff in family planning, contraception, STD prevention, HIV testing, and EHR use.
• Participate in orientation and onboarding to complete required competencies within six months.
• Conduct observation, coaching, and retraining to maintain standards and quality.
• Communicate accurate, age-appropriate information on sexuality topics and PP services.
• Provide center leadership to foster collaboration and achieve affiliate goals.
• Ensure annual training completion, maintain CPR certification, and HIPAA compliance.
• Assist in compliance with laws, policies, and procedures; perform clinical, reception, and counseling duties as needed.
• Enter data, maintain documentation, and generate reports on staff training compliance.
• Support Training Department leadership with additional tasks as assigned.

Skills

Travel flexibility

Training & onboarding

Communication skills

Microsoft Office

Electronic health record (EHR) systems

Clinical support

HIPAA compliance

Data entry / reporting

Team leadership

Bilingual English/Spanish

Education

High school diploma

Medical Assistant Certification

Nursing Assistant Certification

Tools

EHR systems

Patient management software

Job description

Planned Parenthood Keystone is looking for a Full-time (35 hours/week), non-exempt, Affiliate Floater Training Assistant Manager to travel to all of our centers.

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.

Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities. Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.

The Affiliate Floater Training Assistant Manager is responsible for supporting the onboarding, training, and ongoing development of all non-licensed medical center staff across the affiliate. This position ensures new hires are fully trained and compliant with organizational standards within their first six months or sooner. When not onboarding new employees, this role assists with observation, skill validation, and re-training of existing staff to maintain high-quality patient care and consistent use of affiliate systems.

The position contributes to the standardization of systems throughout the affiliate, provides support to Center Managers as needed, and promotes a positive, professional, and collaborative work environment.

• Serve as an affiliate-wide trainer for all non-licensed center staff, with support from health center management and administrative staff. Train and evaluate staff in family planning services, FDA-approved birth control methods, STD prevention and treatment, HIV testing, abortion services, sexual health counseling, principles of health promotion, and use of electronic health record systems.
• Participate in orientation, onboarding, and initial training of new employees to ensure all required competencies are completed within six months or sooner.
• Conduct observation, coaching, and re-training for existing staff as needed to maintain compliance with affiliate standards, protocols, and quality expectations.
• Communicate medically accurate, comprehensive, age-appropriate information on human sexuality topics, including family planning, contraception, abortion, STIs, sexual orientation, gender identity, and Planned Parenthood services.
• Provide center leadership to foster positive attitudes, trust, and collaboration among staff in achieving affiliate goals.
• Ensure completion of required annual training, maintain current CPR certification, and adhere to all HIPAA and patient privacy regulations.
• Assist in ensuring compliance with applicable federal, state, and local laws, health care licensing, contracts, grant requirements, Planned Parenthood policies and procedures, medical protocols, infection control plans, security standards, and employee handbook.
• Perform clinical, reception, bookkeeping, lab, and counseling duties as needed.
• Enter required data, maintain program documentation, and generate reports, including tracking staff training compliance.
• Support Training Department leadership with additional tasks as assigned.
• Commitment to Planned Parenthood’s mission and conviction to health equity and access to sexual and reproductive healthcare
• Understanding of racism and commitment to racial & social justice
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness, empathy, and humility to interpersonalinteractions;building of trust across diverse groups of people
• Demonstrated ability to communicate and hear effectively across differences and reflect and act on feedback related to identity and equity with the aim to learn
• Commitment to Planned Parenthood’sInThis Together service ethos, workplace values, and service standards

Required:

• Completion of an accredited high school program or equivalent.
• 1-2 years of experience with progressive responsibility in the reproductive health or general healthcare industry(ies).
• Active Medical Assistant or Nursing Assistant Certification
• Ability and willingness to travel to any and all of our medical centers, with reliable means of transportation.
• Computer literacy, including competency in affiliate email, Microsoft Office suite, internet, and electronic health record/patient management systems.
• Excellent verbal and written communication skills, including listening and speaking to individuals, small groups, and large groups.
• Ability to read, interpret, and follow organizational policies, procedures, and protocols.
• Ability to write routine reports and correspondence.
• Strong interpersonal skills, including the ability to relate to diverse communities and foster a warm, supportive environment.
• Strong analytical thinking and problem-solving skills.
• Ability to plan, set priorities, meet deadlines, and work independently under minimal supervision.
• Flexibility to work varied schedules, including evenings and weekends.
• Commitment to quality healthcare and excellent customer service.
• Ability to master knowledge and skill levels necessary to maintain high-quality training

Preferred:

• Bilingual English/Spanish skills preferred
• Compensation for this position starts at $27 per hour. Compensation ranges from $27-$29 per hour dependent on experience and skill set. This position is eligible for mileage and travel expenses in accordance with policy.
• Medical, Dental, and Vision coverage options for you and eligible dependents
• Life/AD&D, Short and Long Term Disability policy voluntary coverage options
• Generous vacation, leave, and holiday benefits

Due to our commitment to pay equity, PPKey does not negotiate salaries.

PP Keystone values the recruitment of staff with diverse experiences, backgrounds and perspectives. PP Keystone considers all applicants for employment irrespective of their membership in any particular EEO category and strongly encourages all persons to apply.