Planet Hollywood Host - Theme Park Planet Hollywood Orlando

Earl Enterprises; Orlando (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading company as a Host/ess at Planet Hollywood Orlando. Your role will involve creating a welcoming atmosphere for guests, managing restaurant flow, and ensuring customer satisfaction. This entry-level position offers a chance to be part of a vibrant team in the restaurant industry.

Responsibilities

• Greet guests upon arrival and thank them as they depart.
• Monitor restaurant flow, including table turnover and guest movement.
• Maintain cleanliness of restrooms and lobby area.

Job description

Planet Hollywood Host - Theme Park Planet Hollywood Orlando

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Description

The Host/ess contributes to the success of Planet Hollywood by controlling the flow of Guests within the restaurant. The responsibilities include creating a positive first and last impression for guests and supporting all family members.

Requirements

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential duties satisfactorily.

Essential Functions

• Answer phones in a friendly and timely manner and take messages.
• Greet guests upon arrival and thank them sincerely as they depart.
• Take, package, and tender To-Go orders.
• Present accurate bills, collect payments, and follow cash handling procedures.
• Maintain accurate records of coupons, cash, promos, vouchers, and credits.
• Provide guests with detailed information about the restaurant.
• Keep the arrival area clean and organized throughout the shift.
• Monitor restaurant flow, including table turnover and guest movement.
• Work with service staff to reset tables efficiently.
• Handle accidental spills or breakages promptly.
• Pre-set flatware and clean menus and inserts.
• Communicate guest needs to management and staff.
• Seat guests efficiently and ensure their comfort while waiting.
• Assist with selling gift cards.
• Maintain cleanliness of restrooms and lobby area.
• Welcome and assist job applicants.
• Keep walkways inside and outside clear.
• Assist with locating guests for calls or messages.
• Thank guests and invite them to return upon departure.
• Follow the Ten Points of Difference and Guest Standards of Execution as outlined in the Host Workbook.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants