Planet Fitness - Assistant General Manager - Riverside

Penn Hills Fitness; Riverside (CA); On-site; USD 26,000 - 27,000; Full time

Job summary

Taymax Group, LP, a Planet Fitness franchisee in Riverside, CA, seeks an Assistant Manager to help oversee club operations and deliver a top-tier, judgement-free member experience. You will collaborate with the Club Manager to build a positive team atmosphere and drive financial success.

The role requires 1+ year of customer service, CPR certification, and strong leadership with a hands-on approach to daily operations.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience, preferably in gym or retail.
• Current CPR certification required.
• Basic computer skills and ability to learn systems quickly.

Responsibilities

• Assist in recruiting, hiring, training and developing staff across Member Service Representatives, Trainers and Custodians.
• Maintain welcoming atmosphere and ensure staff follow superior customer service guidelines.
• Support Club Manager with staff management and scheduling of shifts.
• Lead front desk activities, greet members and guests, and manage check-ins and tours.
• Assist in payroll processing and handling back-up coverage for absent employees.
• Oversee cleanliness and maintenance of the club and front desk area.
• Ensure safety of staff, members and property, report repairs timely.
• Support in marketing efforts and weekly/monthly/annual statistics reporting.

Skills

Customer service

CPR Certification

Microsoft Office

Supervisory experience

Team player

Health & fitness enthusiasm

Driver's license

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Riverside, CA

4135 Chicago Ave, Riverside, CA 92507, United States of America

Pay : $19.00 - $19.50

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

As an integral member of our team, the Assistant Manager will be responsible for assisting in the oversight of club operations to ensure an exceptional "Judgement Free" member experience. This position will work closely with the Club Manager to build a positive and enthusiastic team atmosphere as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
• Ensure staff is providing exceptional customer service at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in administration and processing of all weekly employee payroll as needed.
• Provide backup support as needed for any employee who is absent.
• Lead by example with involvement in all front desk related activities.
• Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help to resolve any member issues and questions.
• Assist in overseeing cleanliness and maintenance of the club.
• Keep the front desk area and lobby clean and orderly.
• Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
• Assist in ensuring the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Club Manager and Facilities Maintenance team in a timely manner.
• Assist in ordering of supplies using the specific budget based on club requirements.
• Assist in tracking various statistics and reports on a weekly, monthly, and annual basis.
• Manage marketing efforts to ensure that all staff are aware and trained on all marketing promotions.
• Make daily bank deposits as needed.
• Other duties as assigned based on club needs.

Qualifications/Requirements

• Must be 18 years of age or older and have a high school diploma/GED equivalent required.
• One year of customer service experience preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic, and a passion for health and fitness!
• Strong customer service and problem resolution skills.
• Ability to work independently as well as part of a team.
• Must have a valid driver's license, acceptable driving record and must have own reliable means of transportation.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

About Us

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016,