Planet Fitness Bozeman Assistant Club Manager

Planet Fitness Franchising, LLC; Bozeman (MT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Club Manager, where you will play a vital role in ensuring a welcoming and exceptional experience for all members. This dynamic position involves overseeing gym operations, managing staff, and maintaining high standards of customer service. You will assist in recruiting and training a dedicated team, ensuring that every visitor feels valued and supported. With opportunities for growth and development, this role is perfect for someone enthusiastic about fitness and community engagement. If you thrive in a fast-paced environment and are ready to make a difference, this position is an exciting next step in your career.

Benefits

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Wellness resources

Qualifications

• Strong customer service and supervisory skills are essential.
• Basic computer proficiency required, CPR certification provided if needed.

Responsibilities

• Assist in overseeing gym operations and staff management.
• Ensure superior customer service and member experience.
• Support recruitment, training, and scheduling of staff.

Skills

Customer Service Skills

Supervisory Skills

Problem Resolution Skills

Basic Computer Proficiency

CPR Certification

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

Benefits:

1. Bonus based on performance
2. Competitive salary
3. Opportunity for advancement
4. Training & development
5. Wellness resources

Job Summary:

The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities:

1. Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
2. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
3. Assist with Staff Management and provide backup support to Club Manager as needed.
4. Assist in scheduling and supervising staff.
5. Member service oversight - Ensuring staff is providing a superior customer experience at all times.
6. Assist in resolving or escalating employee issues or concerns.
7. Involved in all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate member requests, issues and questions.
8. Assist in overseeing cleanliness and maintenance of facility.
9. Assist in ordering of supplies using specific budget based on club requirements.
10. Assist in tracking statistics and reports (weekly, monthly, and annually).
11. Backup support for any employee who is absent.

Qualifications/Requirements:

1. Superior customer service skills.
2. Experience working as a Member Service Representative at Planet Fitness is preferable but not required.
3. Solid supervisory, diplomacy and listening skills.
4. Basic computer proficiency (Microsoft Suite).
5. Hard working, enthusiastic and energetic!
6. Strong problem resolution skills.
7. Current CPR Certification - if not certified, we will provide certification training.
8. High school diploma/GED equivalent required.

Physical Demands:

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 75 lbs.
4. Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.