Plancha Host (On-Call)

Four Seasons; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Energizing Employee Culture where you"

Comprehensive learning and development

Inclusive and diverse employee events

Job summary

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Plancha Host (On-Call) to provide an enjoyable, expertly served beverage or dining experience in a Cuban-American cuisine and golf house setting.

You will oversee the flow of goods, support team training, and ensure operations run smoothly while maintaining Four Seasons standards of excellence and guest satisfaction.

Qualifications

• Prior experience in Food & Beverage or in a golf setting.
• Thrives in a fast-paced environment with a large team.
• Willingness to provide service to residents, guests, and peers.
• Must be fluent in English and possess legal work authorization in the United States.

Responsibilities

• Maintain the reception area and entrance in all aspects of stocking and cleanliness.
• Assist department managers with training of new employees as requested.
• Retain all assigned wardrobe in accordance with established standards and uniform guidelines.
• Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
• Perform all assigned duties as detailed in opening, afternoon and closing checklists.
• Distribute the server's slips and ensure updates are given to servers and management promptly.
• Check the blocking sheet to identify all regulars and VIP guests.
• Use OpenTable when taking reservations and when checking on current or future reservations; enter data accurately.
• Answer calls promptly to maximize the restaurant's capacity.
• Accommodate regulars and reservation requests of concierges.
• Utilize all tables to achieve higher turnaround of guests.
• Work closely with concierges and other agents to increase guest satisfaction.
• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner.

Skills

Food & Beverage

Golf setting

English fluency

Team collaboration

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida!

The Opportunity:

Plancha Host (On-Call)

About the Role:

We are looking for an individual who can provide support at our picturesque lakeside, boldly flavored Cuban-American cuisine and golf house restaurant, Plancha. You will provide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. In this role, you will also oversee and maintain proper flow of goods to maximize sales performance.

What You Will Do:

• Maintain the reception area and entrance in all aspects of stocking and cleanliness
• Assist the department managers with training of new employees as requested
• Retain all assigned wardrobe in accordance with established standards and uniform guidelines
• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
• Perform all assigned duties as detailed in your opening, afternoon and closing checklists
• Distribute the server's slips (guest notes) and ensure any updates are given to servers and management promptly
• Check the blocking sheet to identify all regulars and VIP guests
• Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
• Answer calls promptly to maximize the restaurant's capacity
• Try to accommodate regulars and reservation requests of concierges
• Utilize all tables to achieve higher turnaround of guests
• Work closely with concierges and other agents to increase guest satisfaction
• Assume all other responsibility relating to operational items at the reception desk
• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
• Update all operational telephone numbers as needed
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
• Attend training sessions and read training notes to improve your knowledge
• Give constant feedback to managers regarding our guests' satisfaction
• Be fully conversant with every aspect of Four Seasons emergency procedures
• Be fully conversant with all the Four Seasons policies as detailed within the employee handbook
• Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
• Clear and reset tables as needed (if necessary)
• Complete any other task as assigned by management

What You Bring:

• Prior experience working in Food & Beverage or in a golf setting
• Must be able to thrive in a fast-paced environment with a large team
• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently
• Ability to function well under pressure, set priorities and adjust to changing conditions
• High work ethic, with a sense of responsibility for the role filled within our team
• Must be fluent in English and possess legal work authorization in the United States

What We Offer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year‑round.
• Exclusive discount and travel programs with Four Seasons
• Competiti