In-Room Dining Coordinator

Four Seasons; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance after 30 days

Dental & Vision insurance

401(k) Matching

Employee discounts

Job summary

Four Seasons Orlando is seeking an In-Room Dining Coordinator to deliver exceptional guest dining experiences. You will handle guest requests, communicate with the kitchen and room service, and ensure timely delivery with attention to detail.

The role requires 1–2 years in Food & Beverage, fluency in English, and the ability to thrive in a luxury hotel environment. A flexible schedule including weekends and holidays is expected.

Qualifications

• 1–2 years of experience in Food & Beverage preferred.
• Fluent English required for guest interactions and internal communications.
• Experience with guest service in luxury/hospitality environments is a plus.

Responsibilities

• Answer guest calls with courteous service and obtain complete order details.
• Record orders accurately in the POS system and relay to kitchen and room service.
• Coordinate delivery to guestrooms, ensuring timely service and high quality of food presentation.
• Anticipate guest needs, resolve issues promptly, and upsell where appropriate.
• Coordinate amenities and collaborate with team members to ensure seamless guest experiences.

Skills

Food & Beverage experience

Opera knowledge

Micros knowledge

English fluency

Tools

Opera software

Micros POS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida!

The Opportunity:

In-Room Dining Coordinator (Full-Time)

About the Role:

We are looking for an individual who can delight guests by coordinating In-Room Dining experiences through a detailed and guest-focused perspective. You will receive guest requests and communicate directly with the team to deliver the best personal dining experience possible, taking action on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role.

What You Will Do:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Work harmoniously and professionally with co-workers and supervisors.

What You Bring:

• Prior experience of 1-2 year's in Food & Beverage is preferred.
• Knowledge of Opera and Micros is preferred.
• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.
• Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.
• Must be fluent in English and possess legal work authorization in the United States.

What We Offer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits package
• Medical Insurance after 30 days of employment
• Employer-paid Dental and Vision insurance
• 401(k) and Retirement Plan Matching
• Employee Assistance Program
• And so much more!

Schedules and Hours:

A successful candidate will have a flexible schedule, ability to work weekends and holidays.

Four Seasons Hotels & Resorts, Employer of Choice

"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

We look forward to recei