Plan Sponsor Compliance Manager

Lincoln Financial; Raleigh (NC); Hybrid; USD 69,000 - 125,000; Full time

Job summary

A financial services provider is seeking a Manager for the Compliance testing team in Raleigh or remote. The role involves managing a team, ensuring effective customer service, and handling complex client inquiries. Candidates should have 5+ years in Client Services, 2+ years of management experience, and a relevant degree. The position offers a competitive salary range of $69,000 - $124,600 and various employee benefits.

Benefits

Competitive salary

401K and employee benefits

Tuition assistance program

Leadership development opportunities

Qualifications

• 5+ years of experience in Client Services that directly aligns with the specific responsibilities for this position.
• 2+ years of managerial or supervisory experience.
• Working knowledge of retirement plan administration, nondiscrimination testing and 5500’s.

Responsibilities

• Manage a team and processes for assigned client service areas.
• Ensure good customer relations are maintained and complex inquiries resolved.
• Monitor and control expenses within defined budget limits.

Skills

Client Services experience

Managerial experience

Leadership skills

Knowledge of retirement plan administration

Education

Bachelor's degree or equivalent experience

Job description

The Role at a Glance

We are excited to be hiring a Manager, Compliance testing team role in our Retirement Plan Services business line in our Fort Wayne office or remote. In this role you will manage a team and processes for their assigned client service area(s) of responsibility. You will ensure good customer relations are maintained, and more complex customer inquiries and concerns are resolved fairly and effectively.

What you\'ll be doing

• Ensures that top talent is hired and retained
• Manages a team and processes for their assigned area(s)
• Manages the processes and administration of customer inquiries, ensuring accurate, fair and efficient management
• Provides more complex guidance to client service team members on customer inquiries and/or concerns
• Reviews and resolves more complex escalated issues and concerns, escalates issues as needed to management
• Forecasts telephone volumes and short and long-term staffing requirements
• Designs and implements training plans based on assessment of team needs
• Monitors and controls expenses within defined budget limits

What we\u2019re looking for

Must-haves:

• 5+ Years of experience in Client Services that directly aligns with the specific responsibilities for this position
• 2+ years of managerial, supervisory, and/or demonstrated leadership experience
• 4 Year/Bachelor\'s degree or equivalent work experience (4 years of experience in lieu of Bachelor\'s)
• Working knowledge of retirement plan administration, nondiscrimination testing and 5500’s

Nice-to-haves:

• ASPPA QKA
• Working knowledge of FT Williams and ASC

Application Deadline

Applications for this position will be accepted through October 10th, 2025, subject to earlier closure due to applicant volume

What\u2019s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What\u2019s in it for you

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits (https://www.lincolnfinancial.com/public/aboutus/careers/lifeatlincoln#benefits)
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Lincoln Financial Group is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, pregnancy, age, national origin or disability. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.