Plan Manager

godirect; Massachusetts; Hybride; USD 56 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan with company match

Tuition reimbursement

Résumé du poste

Voya Financial is seeking a customer-focused professional to manage key aspects of sponsored plans and maintain strong relationships with existing clients. You will act as the primary contact, guiding clients through service needs while collaborating with internal teams to support plan administration and profitability.

You will contribute to client retention, process improvements, and cross-functional collaboration, handling complex service issues and plan retention opportunities.

Qualifications

• Minimum knowledge: High School Diploma or GED.
• 3+ years in financial services.
• Customer service experience.
• Omni experience.

Responsabilités

• Serve as the primary contact for assigned sponsored plans.
• Resolve service and communication issues with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to ensure plan alignment.
• Support plan management and 800-number calls.
• Identify retention opportunities with sponsors and partners.

Connaissances

Customer service

Relationship management

Communication

Problem solving

Formation

High School Diploma or GED

Bachelor's degree in Business (preferred)

Outils

Omni channel experience

Description du poste

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

Get to Know the Opportunity:

In this role, you will manage key aspects of assigned sponsored plans while building and maintaining strong relationships with existing clients. You will serve as a primary point of contact, helping clients navigate service and communication needs while partnering with internal teams to support successful plan administration. You will also contribute to client retention, process improvements, and efforts that support the overall profitability of the business.

The Contributions You'll Make:

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct contact with plan sponsors, other customers, and internal functional teams, including money in, money out, and technical services.
• Participate in relationship management efforts with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to help ensure plan alignment.
• Contribute to product development and process improvement efforts.
• Resolve complex customer service and communication issues.
• Identify and support plan retention opportunities involving sponsors, distribution partners, and TPAs.
• Support plan management 800-number calls as assigned.
• Perform other duties as assigned.

Minimum Knowledge & Experience:

• High School Diploma or GED
• 3+ years of financial services industry experience.
• Customer service experience and skills.
• Omni experience

Preferred Knowledge & Experience:

• Bachelor's degree in Business Administration or equivalent.

#LI-VP1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$56,000 - $70,000 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking : Thoughtful process of analyzing data and problem solving data to rea