Plan Advocate Consultant I

NASCO; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in Health Information Technology offers an exciting position for providing technical and business support remotely. This role emphasizes career advancement and a comprehensive benefits package. Ideal candidates will have extensive experience with the NASCO Processing System and strong analytical skills, making significant contributions to customer satisfaction and operational excellence.

Benefits

Comprehensive benefits package including medical, dental, and vision plans

Generous PTO with buy/sell options and volunteering days

401K Plan with employer matching contributions

Bonus and recognition programs

Qualifications

• 5 years experience working on NASCO Processing System.
• Experience in a customer service environment.
• Proficiency in MS Office applications.

Responsibilities

• Provide technical and business support to customers for complex issues.
• Evaluate critical business issues and develop best practices.
• Manage issues related to service level agreements with customers.

Skills

Analytical skills

Organizational skills

Customer service

MS Office proficiency

Education

Bachelor's degree or equivalent

Job description

Employer Industry: Health Information Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from your home office
- Comprehensive benefits package including medical, dental, and vision plans
- Generous PTO with buy/sell options and additional days off for volunteering
- 401K Plan with employer matching contributions
- Bonus and recognition programs available

What to Expect (Job Responsibilities):
- Provide technical and business support to customers for complex issues related to multiple product and service offerings
- Evaluate critical business issues for impact, risk, and necessary corrective actions
- Develop best practices for support processes and procedures to optimize performance
- Manage issues related to service level agreements (SLAs) with customers
- Analyze root causes and document recommended improvements to the processing system

What is Required (Qualifications):
- Minimum of 5 years experience working on the NASCO Processing System
- Experience in a customer service environment
- Bachelor's degree or equivalent
- Strong analytical and organizational skills
- Proven proficiency in MS Office applications

How to Stand Out (Preferred Qualifications):
- Experience providing training on the NASCO Processing System
- Familiarity with healthcare membership, billing, provider, benefit, and claims systems
- Demonstrated project management experience supporting both business and technical needs

#HealthInformationTechnology #RemoteWork #CareerGrowth #ComprehensiveBenefits #CustomerService

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