Plan Administration Solutions Analyst

andesa-services; Allentown (Lehigh County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Andesa Services, Inc. seeks a Plan Administration Solutions Analyst to support client and plan administration in a fully remote capacity. The role involves business analysis, quality assurance, and deliverance of high-quality service for nonqualified plans.

Candidates should have a Bachelor’s degree and experience in the industry, demonstrating analytical abilities and strong communication skills. Flexibility in hours and a collaborative work environment is emphasized.

Qualifications

• Minimum two years of experience in business process or client account management.
• Five years of experience in non-qualified deferred compensation.
• Strong analytical and problem-solving skills.

Responsibilities

• Support client relationship owners in delivering high-quality service.
• Gather and document business requirements, workflows, and use cases.
• Execute test plans for monthly releases and client enhancements.

Skills

Analytical skills

Communication skills

Problem-solving skills

Knowledge of taxation rules

Experience with policy administration systems

Education

Bachelor’s degree in Business, Management, Information Systems

Job description

About Andesa Services, Inc.

Andesa Services, Inc is a service and technology company. We are proud to serve the Life Insurance and Annuity industry through custom Software as a Service (SaaS) technology solutions and dedicated business support to end-users such as clients, brokers or policy holders. More information on these services can be found on our website at www.AndesaServices.com.

Position Summary

The Plan Administration Solutions Analyst supports client and plan administration activities across plan administration, business analysis, quality assurance, and client service, with industry expertise in nonqualified plan types (e.g., SERPs, deferred compensation plans (DCPs), split-dollar, and collateral assignment arrangements). This role contributes to operational excellence, system accuracy, and high‑quality service delivery while developing toward full cross‑functional proficiency.

Primary Responsibilities

Client & Account Support

• Support client relationship owners in delivering high‑quality service.
• Participate in client meetings and assist with follow‑up actions.
• Monitor SLAs and escalate issues appropriately.
• Assist in identifying potential upsell/cross‑sell opportunities.

Business Analysis & Requirements

• Gather and document business requirements, workflows, and use cases.
• Assist in developing functional specifications and data mapping.
• Demonstrate system functionality to internal teams.
• Support release planning and coordination.

Quality Assurance & Testing

• Execute test plans for monthly releases and client enhancements.
• Validate system changes and document defects.
• Perform initial root cause analysis and collaborate with development teams.
• Support QA/BA team members through shared testing responsibilities.

Plan Administration & Technical Support

• Serve as a subject matter expert in: Nonqualified Deferred Compensation Plans, such as Supplemental Executive Retirement Plans (SERPs), fixed and variable deferral plans, Split-dollar life insurance arrangements.
• Demonstrated experience administering 409A‑compliant deferral elections, distribution events, and payment triggers.
• Ability to interpret and operationalize plan documents for SERPs, DCPs, and split‑dollar arrangements.
• Hands‑on experience calculating benefit amounts, vesting schedules, lability accruals, FICA, Imputed Income, and distribution amounts for nonqualified plans.
• Working knowledge of variable deferred compensation funding mechanics, investment allocation processes, and reallocation of assets vs. plan liabilities.
• Experience reviewing and validating plan reports, liability projections, and distribution projections.
• Familiarity with COLI/BOLI product structures, policy performance, and how they integrate with NQDC funding strategies.
• Perform various system calculations including, but not limited to liability accruals, FICA, and imputed income for a variety of benefit plan types.
• Assist with test environment setup and calculation validation.
• Develop cross‑functional foundational knowledge of COLI/BOLI and policy admin systems.

Project & Implementation Support

• Participate in internal and external project workstreams.
• Assist in project planning, documentation, and risk tracking.
• Support demos, training sessions, and client onboarding activities.

Internal Collaboration

• Collaborate with cross‑functional teams (QA, Development, Operations, Finance).
• Participate in on‑call rotations and release activities as needed.
• Contribute to continuous improvement initiatives.

Secondary Responsibilities

• Collaborate with Chief Client Officer and Chief Revenue Operations Officer to develop and implement strategic plans for service delivery and client growth.
• Support and act as Project Owner client initiatives, providing coordination, stakeholder engagement, and issue resolution, if needed.
• Present monthly/quarterly updates on account performance, client health, and growth initiatives to internal and external stakeholders.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

Essential

• Working knowledge of policy administration systems, reporting tools, and illustration concepts.
• Proven ability to administer complex executive benefit plans with multiple plan types, funding vehicles, and distribution rules.
• General understanding of taxation rules related to FICA, imputed income, and deferred compensation timing.
• Strong analytical and problem‑solving skills.
• Ability to gather and document requirements.
• Familiarity with SDLC and testing methodologies.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities with guidance.
• High degree of initiative and accountability.

General

• Ability to understand and lead through operational and process change.
• Flexible and adaptable to shifting client needs and business priorities.
• Self‑starter with a high degree of initiative and accountability.
• Ability to work with limited supervision.

Education, Training, and Experience

• Bachelor’s degree in Business, Management, Information Systems, or related field.
• Minimum two (2) years of experience in business process, client account, or operational management, preferably in the life insurance or financial services industry.
• Minimum five (5) years of experience in non qualified deferred compensation including: SERPS, DCPs, and Split Dollar.
• Six Sigma certification a plus.
• LOMA ALMI/FLMI or equivalent industry experience preferred.
• Willingness to travel as needed.

Reports To

• Chief Client Officer

Work Schedule

This is a full‑time (40 Hours/Week) exempt position. Hours are flexible within core business hours. This position is fully remote reporting out of our office in Allentown, PA.