PLADS Leave Case Manager

Aflac; United States; Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

11 paid holidays

PTO and sick leave

Job summary

Aflac, a Fortune 500 company, is hiring for a remote absence management role in the United States. You will work from home within the continental US, with occasional office visits as needed. The role emphasizes empathetic customer service, LOA processing, and FMLA compliance.

Qualifications include a High School Diploma or equivalent and 1–2 years of related experience. An Associate’s degree is preferred. Benefits include comprehensive medical coverage and 401(k) plans.

Qualifications

• High School Diploma or Equivalent required.
• 1–2 years of related experience preferred.
• Associate’s degree preferred for some roles.

Responsibilities

• Maintain superior genuine caring and empathetic customer service.
• Assist associates with leave of absence requests and guide them through the process.
• Process all LOA paperwork according to procedures and laws.
• Provide timely responses to associates and management regarding day-to-day issues.
• Administer the FMLA policy and review FMLA documentation for accuracy.
• Coordinate correspondence, forms, and other documents via the claim system.

Skills

Customer service

Communication skills

Remote work ability

Team collaboration

Organization

Education

High School Diploma or Equivalent

Associate’s degree

Job description

Salary Range: $40,000 - $58,000

Job Posting End Date: This job will be posted on an ongoing basis

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Current knowledge absence management industry
• Ability to independently work in a remote environment while effectively engaging with the team.
• Excellent customer service skills and ability to manage difficult and stressful situations
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Ability to manage business expectations and resolve concerns, by communicating status and issues
• Ability to effectively prioritize and elevate customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA and ADA regulations
• Knowledge of medical disability management preferred.
• Strong financial acumen
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed performance competencies.

Education & Experience Required

• High School Diploma or Equivalent
• 1 - 2 years of related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Associate’s degree.
• Demonstrated proficiency in product specific areas of absence management and federal and state regulations governing these products and services.

Principal Duties & Responsibilities

• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate.
• Assists associates with leave of absence requests and guides them through the process.
• Processes all leave of absence paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Coordinates correspondence, forms, and other documents via the claim system.
• Generates reports as required; maintains files, inputs and analyzes data.
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts providers for clarification.
• Supports management with special projects as necessary.

Total Rewards

The salary range for this job is $40,000 to $58,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.