Leave Case Manager (Hybrid; Must Reside in Connecticut)

AFLAC, INCORPORATED.; Windsor (CT); Hybrid; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) plan and stock purchase option

Annual bonuses

Stock purchase program

PTO 20 days

Job summary

Aflac, a Fortune 500 company and a leader in voluntary insurance, seeks a Leave Case Manager in Windsor, CT. The role blends on-site and remote work, with 60% in-office presence as per hybrid scheduling.

The candidate will handle absence management, LOA processes, and regulatory compliance while delivering excellent customer service to associates and leaders across the organization.

Qualifications

• High School Diploma or Equivalent or an equivalent combination of education and experience.
• 1 - 2 years of professional job-related experience.
• Associates Degree preferred; demonstrates proficiency in Absence Management and regulatory knowledge.
• Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus.
• Demonstrates excellent customer service and ability to manage difficult situations.

Responsibilities

• Makes recommendations to approve or deny requests for statutory paid leave based on regulations.
• Coordinates correspondence, forms, and documents via the claim system; documents the claims system accurately.
• Generates reports as required; maintains files and analyzes data.
• Maintains compliance with federal/state regulations.
• Supports management with special projects as necessary.
• Performs other duties as assigned.

Skills

Acting with Integrity

Communicating Effectively

Pursuing Self-Development

Serving Customers

Supporting Change

Supporting Organizational Goals

Working with Diverse Populations

Education

High School Diploma or Equivalent

1 - 2 years of professional job-related experience

Associates Degree

Job description

Select how often (in days) to receive an alert:

Leave Case Manager (Hybrid; Must Reside in Connecticut)

The Company: true

The Location: Windsor, CT, US, 06095

The Division:

Job Id: 10031

Salary Range: $40,000 - $58,000

Job Posting End Date: This job will be posted on an ongoing basis.

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation– This role ishybrid. This means you will be expected to report to one of our Aflac offices located in Windsor, CT, for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

What does it take to be successful at Aflac?

• Acting with Integrity


• Communicating Effectively


• Pursuing Self-Development


• Serving Customers


• Supporting Change


• Supporting Organizational Goals


• Working with Diverse Populations

What does it take to be successful in this role?

• Current knowledge of the absence management industry.


• Excellent customer service skills and ability to manage difficult and stressful situations.


• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships.


• Ability to manage business expectations and resolve concerns, by communicating status and issues.


• Ability to effectively prioritize and expedite customer issues.


• Ability to interpret and analyze multiple facts.


• Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus.


• Knowledge of medical disability management preferred.


• Strong organizational skills.


• Excellent interpersonal skills.


• Ability to work in a team environment.


• Ability to meet or exceed performance competencies

Education & Experience Required

• High School Diploma or Equivalent


• 1 - 2 years of professional job-related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Associates Degree


• Demonstrated proficiency in product specific areas of Absence Management and federal and state regulations governing these products and services.


• Assists claimants with paid leave of absence requests and guides them through the leave process.


• Processes all leave of absence paperwork according to established procedures and laws.


• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.


• Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; reaches out to obtain relevant healthcare provider, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible.


• Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations.


• Coordinates correspondence, forms, and other documents via the claim system; documents the claims system in an accurate and comprehensive manner.


• Generates reports as required; maintains files, inputs and analyzes data.


• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.


• Keeps complete records of all LOA requests and maintains tracking and analysis of data.


• Participates in developing goals, objectives, and systems.


• Maintains compliance with standards and federal/state regulations.


• Serves as an internal reference to the team for certification requirements and processing.


• Contacts Providers for clarification.


• Supports management with special projects, as necessary.


• Performs other duties as assigned.

Total Rewards

The salary range for this job is $40,000 to $58,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well‑being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.