PL Product Manager

The Hanover Insurance Group; Massachusetts; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

Disability insurance

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day in support ofDE

On-site medical/wellness center (Worc

Job summary

The Hanover Insurance Group is seeking a Product Manager for its Personal Lines team to lead strategy, definition, and development of products and features that meet customer and agent needs.

You will collaborate cross-functionally, analyze market trends, manage vendor partnerships, and develop Power BI dashboards to track performance. A strong analytical background and knowledge of policy forms, underwriting, and pricing are required.

Qualifications

• Bachelor’s degree required or preferred; CPCU designation is a plus.
• 7+ years of experience in product management or related roles within Personal Lines insurance.
• Strong knowledge of policy forms, coverages, underwriting, and pricing.
• Market awareness of competitive conditions and regulatory guidelines across the U.S.
• Advanced analytical skills with ability to synthesize data into actionable insights.
• Proficiency in Excel, PowerPoint, and Power BI; familiarity with project management tools.
• Curiosity that leads to innovation and growth mindset

Responsibilities

• Define and drive product strategy and roadmap for assigned Personal Lines products and features.
• Lead research and analysis of new product ideas, emerging risks, and market trends.
• Develop policy forms and coverage language to manage risk effectively.
• Create leadership presentations including cost-benefit analysis and ROI projections.
• Serve as project manager on pilot programs and phased deployments.
• Coordinate with Product Owner on rollout strategies for new launches and enhancements.
• Develop training and promotional content with Marketing for internal and external audiences.
• Track product performance post-launch using KPIs like feature utilization and close ratio.
• Collaborate with Pricing and Underwriting to ensure competitiveness and profitability.
• Identify improvements to maximize profitability and customer satisfaction.
• Maintain competitor product comparisons and identify gaps and opportunities.
• Stay informed on exposures through dialogue with Claims and Underwriting; monitor industry topics.
• Manage vendor partnerships and measure performance; ensure value and proper integration.
• Develop and maintain Power BI dashboards and queries for product reporting.
• Conduct proactive data analysis to communicate trends and insights.
• Design products/endorsements based on surveys and field discussions.

Skills

Analytical skills

Growth mindset

Education

Bachelor's degree desired

CPCU designation preferred

Tools

Excel

PowerPoint

Power BI

Job description

Our Personal Lines department is looking to add a Product Manager to join our team.

This is a full time, exempt role.

POSITION OVERVIEW:

The Product Manager PL leads the strategy, definition, and development of assigned personal lines products and product features to deliver innovative solutions that meet customer and agent needs. This role is responsible for market research, awareness of current and emerging risk exposures, product ideation and design, and continued product maintenance to ensure strong business results. This person will collaborate with other business units, understanding product fit and market demand, advise on implementation efforts, and take active steps to maximize utilization. The Product Manager works closely with the State Product team to ensure competitive positioning, regulatory compliance, and profitability.

As part of this effort, the role ensures that assigned products and features are closely aligned to Hanover’s target customer and helps fulfill its north star mandate of positioning Hanover as the agents’ carrier of choice for preferred accounts.

IN THIS ROLE YOU WILL:

• Works closely with Product leadership to define and drive product strategy and roadmap for assigned products and features.
• Lead research and analysis of new product ideas, emerging risks, and relevant market trends.
• Develop and refine policy forms and coverage language to manage risk effectively.
• Develop presentations for leadership related to new products, features, enhancements, and product performance including cost-benefit analysis and ROI projections.
• Serve as project manager on pilot programs and phased deployments.
• Coordinate with the Product Owner and serve as a subject matter expert and advisor on rollout strategies for new launches and enhancements to ensure timely and accurate system implementation.
• Provide expert content for training and promotional materials in collaboration with Marketing for internal teams and external agents. Also leads or assists in training sessions as needed.
• Track product performance post-launch and analyze KPIs such as close ratio, feature utilization, and other adoption metrics.
• Collaborates with Pricing and Underwriting Strategy to ensure that products are both competitive and profitable.
• Identify opportunities for improvement and implement refinements to maximize profitability and customer satisfaction.
• Maintain competitor product comparisons and identify meaningful gaps, threats, and opportunities.
• Remain informed of current and emerging exposures through dialogue with Claims, Underwriting, Field Teams, and keep track of current industry topics and news.
• Manage vendor partnerships and performance metrics.
• Ensure vendor solutions deliver measurable value and align with strategic objectives.
• Ensure that vendor solutions operate as intended and are incorporated properly within Hanover’s technology systems.
• Develop and maintain Power BI dashboards and/or queries for product performance reporting.
• Conduct proactive data analysis to communicate trends and insights.
• Design products and endorsements that meet consumer and agent needs through competitive research, surveys, and Field Team and agency discussions.
• Analyze claims, competitor offerings, underwriting considerations, pricing, and emerging risks to inform product design.
• Drive adoption strategies and optimize funnel metrics for new launches.
• Provide product training and consultation to internal and external stakeholders.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree desired; CPCU designation preferred.
• 7+ years of experience in product management or related roles within Personal Lines insurance.
• Strong knowledge of policy forms, coverages, underwriting, and pricing.
• Market awareness of competitive conditions and regulatory guidelines across the U.S.
• Advanced analytical skills with ability to synthesize data into actionable insights.
• Proficiency in Excel, PowerPoint, and Power BI; familiarity with project management tools.
• Curiosity that leads to innovation and growth mindset

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities