Pizzeria Growth Partner — Customer Success Consultant

Grande Cheese; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Grande Cheese is seeking a Customer Success Consultant in Fond du Lac, WI to serve as a trusted advisor to independent pizzeria and Italian restaurant owners. You will manage a portfolio of Operators, leveraging market data and tailored marketing solutions to help grow sales, strengthen loyalty, and achieve business goals.

You will build long-term relationships, lead consultative conversations, and coordinate marketing programs with operators, sales teams, vendors and internal stakeholders.

Qualifications

• 4 Year / Bachelors Degree in Marketing, Business, or related field required.
• Minimum of three (3) years of Business to Business (B2B) sales experience required.
• Customer service experience required.
• Ability to work directly with the Operator (Customer) to understand needs and provide products/services.
• Ability to think critically, communicate clearly and effectively.
• Ability to multi-task while providing high-quality support to Customers & internal resources.
• Proficient in Microsoft Office products.
• Strong interpersonal skills with the ability to work closely with others & also independently.
• Strong attention to detail.

Responsibilities

• Manage a portfolio of Operator relationships while coordinating the execution of marketing programs and services.
• Balance consultative business discussions, campaign execution, order processing, payment collection, vendor coordination, issue resolution, and ongoing customer support.
• Develop, implement, and manage operator marketing initiatives, including direct mail campaigns, promotional programs, and other marketing services.
• Serve as a liaison between operators, vendors, sales teams, designers, and internal stakeholders to ensure successful project execution and customer satisfaction.
• Effectively prioritize and manage multiple projects, deadlines, and operator needs in a fast-paced environment while maintaining a high level of accuracy, organization, and service.

Job description

Grande Cheese is seeking a Customer Success Consultant in Fond du Lac, WI to serve as a trusted advisor to independent pizzeria and Italian restaurant owners. You will manage a portfolio of Operators, leveraging market data and tailored marketing solutions to help grow sales, strengthen loyalty, and achieve business goals.

You will build long-term relationships, lead consultative conversations, and coordinate marketing programs with operators, sales teams, vendors and internal stakeholders.