Pizza Shift Supervisor: Lead Service & Quality

Papa John's International , Inc.; Collinsville (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Papa John's International, Inc. in Collinsville, IL, is seeking a Shift Leader to supervise shifts, ensure high quality products and customer service, and manage restaurant operations. The ideal candidate will have a high school diploma or GED and previous restaurant shift lead experience. Responsibilities include adhering to operational guidelines, achieving profit goals, and ensuring customer satisfaction. The position requires working long hours including nights and weekends, and is open to candidates who are at least 18 years old.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Ability to work long hours (32+ hours generally required).

Responsibilities

• Supervises shifts and/or work areas to ensure product quality and customer service.
• Adheres to guidelines for each station and executes assigned duties.
• Ensures adequate shift coverage and maintains product quality.
• Manages operations to meet profit goals and utilize the FOCUS System.
• Contributes to achieving customer satisfaction and minimizing complaints.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED preferred

Serv-Safe/Local or State Food Service Certification preferred

Job description

Papa John's International, Inc. in Collinsville, IL, is seeking a Shift Leader to supervise shifts, ensure high quality products and customer service, and manage restaurant operations. The ideal candidate will have a high school diploma or GED and previous restaurant shift lead experience. Responsibilities include adhering to operational guidelines, achieving profit goals, and ensuring customer satisfaction. The position requires working long hours including nights and weekends, and is open to candidates who are at least 18 years old.