CUSTOMER SERVICE REPRESENTATIVE
Responsible for operating all store equipment, preparing products to standard specifications, maintaining cleanliness, and providing excellent customer service. Works under a flexible schedule to support evening and weekend operations.
JOB DUTIES
- Operate all equipment
- Prepare product to standard specifications
- Clean equipment and facility daily
- Adhere to store schedule
- Maintain a perfect image and uphold standards
- Deliver great customer service
- Ensure attendance, punctuality, and reliable transportation to/from work
- Maintain store cleanliness
- Follow written instructions accurately
- Communicate verbally with customers and co‑workers, processing orders over the phone and in person
- Perform basic math (add, subtract, multiply, divide) accurately and quickly
- Enter information into digital systems using a computer keyboard or touch screen
BENEFITS
- Systematic training and potential management development
- Flexible schedule
- Meal discounts
- Group health insurance (subject to eligibility requirements)
WORK CONDITIONS
- Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
- In‑store temperatures range from 36°F in the cooler to 90°F and above in some work areas
- Sudden changes in temperature in work area and while outside
- Fumes from food odors
- Exposure to cornmeal dust
- Cramped quarters including walk‑in cooler
- Hot surfaces/tools from oven up to 500°F or higher
- Sharp edges and moving mechanical parts
TEMPERAMENTS
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress
- Meet strict quality control standards
- Deal with people, analyze and compile data, make judgments and decisions
PHYSICAL REQUIREMENTS
- Talking and hearing on telephone
- Near and mid‑range vision for most in‑store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces
- Standing: Most tasks are performed from a standing position
- Walking short distances for short durations
- Lifting bulk product deliveries twice a week or more; deliveries may include cases of ingredients and supplies weighing up to 50 pounds; cases are usually lifted from floor and stacked onto shelves up to 72" high
QUALIFICATIONS
- Must be older than 18.
- Must be available to work between 3 PM‑11 PM.
- Must be available to work Saturday/Sunday or every other weekend.
All information will be kept confidential according to EEO guidelines.