Table Games Floor Supervisor - Table Games Operations

Hard Rock Hotel Cancun; Gary (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Northern Indiana Casino is seeking a Pit Supervisor to oversee a pit of table games under the direction of the Pit Manager. You will mentor team members, supervise dealers, and ensure superior guest service while maintaining policy compliance.

Responsibilities include training, scheduling, appraising performance, handling guest concerns, tracking play, and ensuring correct buy-ins and markers, with strict adherence to gaming regulations.

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above preferred.
• Knowledge of all primary casino games and most secondary games.

Responsibilities

• Supervises dealer responsibilities and ensures adherence to company policies.
• Trains team members and plans, assigns, and directs work.
• Appraises performance, rewards, and disciplining staff.
• Addresses complaints and resolves problems; rating and tracking guests play.
• Assists guests with markers and ensures buy-ins are correct.
• Ensures compliance with all gaming regulations and statutes.

Skills

Guest relations

Communication

Team leadership

Training

Problem solving

Flexibility

Education

High School Diploma

Tools

Spreadsheets

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: POSITION SUMMARY:

Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Northern Indiana Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy‑ins are correct.
• Insures adherence to all IGC gaming regulations and statutes.

NON-ESSENTIAL JOB FUNCTIONS:

• Attend seminars when needed.

Education and /or Experience Requirements:

• High Scholl Diploma required.
• Three years table games experience required.
• Two years in a Dual‑Rated management level capacity or above is preferred.
• Must be knowledgeable in all primary casino games and most secondary games.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty‑one (21) years of age.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO:

• Calculate figures and create and manipulate spreadsheets to produce reports.
• Effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Solve practical problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at‑will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over74countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!