PIT BOSS

Thunderbird Casino; Norman (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Employer-paid dental insurance

Paid time off

401(k) retirement plan with employer matching

Job summary

Thunderbird Casino in Norman, OK is seeking a Table Games Pit Boss to oversee game integrity and customer service. The Pit Boss will supervise dealers, ensure safety and cleanliness, report any concerns to management, and maintain compliance with gaming regulations.

The ideal candidate should have strong customer service skills, attention to detail, and previous experience in table games. Competitive benefits including medical, dental, and a 401(k) plan are offered.

Qualifications

• One year of table games experience required.
• Exceptional customer service and leadership skills.
• Ability to pass a background check and drug screen.

Responsibilities

• Supervise up to 12 dealers during the shift.
• Ensure compliance with safety and cleanliness standards.
• Report suspicious activities to the Table Games Manager.

Skills

Customer service skills

Attention to detail

Leadership skills

Basic math skills

Ability to handle cash

Education

High school diploma or equivalent

Job description

Job Location

Norman, OK 73026

Position Summary

The Table Games Pit Boss is responsible for the oversight of customers and dealers during the shift. The Pit Boss must ensure the integrity of the games while providing excellent customer service. The Pit Boss must look happy and exercise great customer service at all times without letting personal problems or feelings interfere. The Pit Boss has direct oversight of the dealers and will report any and all issues or concerns to the Table Games Manager. The Pit Boss may be required to deal games as needed by the table games department. The Pit Boss is required to treat all co‑workers equally. The Pit Boss will work hours appropriate to meet the needs of the business, which may include being called in, event nights (even though they are usually off of work), weekends and holidays.

Essential Functions of the Position

• Ensure Thunderbird quality customer service and cheerful atmosphere maintained in your department. (e.g., Greeting players, calling players by their name, talking to players while working and telling them goodbye when they are leaving).
• Supervise up to 12 dealers.
• Correct actions of dealers that aren't following policies and procedures of Thunderbird Casino.
• Ensure safety and cleanliness of department at all times.
• Report suspicious activity to Table Games Manager or Surveillance.
• Pay strict attention to the observation of gameplay to ensure proper game protection and protection of casino assets.
• Ability to count cards on blackjack.
• Assist in setting schedules and dealer rotations.
• Make good and proper decisions that reflect positively on you and the Casino.
• Compile all necessary information and prepare reports needed to comply with Tribal, Federal, and State regulations.
• Maintain proper compliance at all times.
• Handle large amounts of cash.
• Deal all table games offered by Thunderbird Casino.
• Color up or break down guest chips.
• Pay out large amounts of chips using multiplication.
• Exercise guidelines set forth in Title 31 training.
• Keep accurate records of monetary exchanges and vouchers.
• Obtain customer signatures as policy demands.
• Obtain a copy of customer ID as policy demands.
• Maintain good working relationship with all co‑workers and general public.
• Perform other duties as assigned (e.g., get a soft drink for guest, cashing out tips at the cage, cleaning tables, chairs and ash trays).

Qualifications

• Strong attention to detail and excellent organizational and customer service skills.
• Ability to fill out required paperwork (W-9 or MTL Monetary Transaction Log).
• Ability to follow jackpot instructions as written by the Table Games Manager.
• Exceptional customer service skills, leadership skills, ability to relate well with others, and remain calm under pressure.
• Skill in pointing out suspicious activity.
• Ability to handle multiple tasks simultaneously in a constantly changing environment; prioritize responsibilities; effective time‑management skills.
• Basic math skills and ability to use those skills quickly.
• Knowledge of Tribal/State/Federal laws and regulations, NIGC and IGRA.
• Excellent interpersonal and communication skills to establish and maintain effective working relationships with staff, vendors, Board members, and the public, both in person and through phone, e‑mail and written correspondence.
• Self‑leader with initiative, highly flexible and comfortable in a constantly changing environment.
• Accuracy in handling large sums of money.
• Ability to work in a fast‑paced environment and work well under pressure.

Supervisory Responsibilities

Direct supervisory responsibilities for Table Game Dealers.

Physical Demands

• Walk, sit and stand for long periods of time.
• Push, lift and carry up to 50 lbs.
• Bend, stoop, kneel and move intermittently throughout the day.

Work Environment

Indoor/Outdoor; exposure to external environmental conditions possible. Exposure to second‑hand smoke. Noise level can be intense while dealing or working with multiple employees and guests creating an overwhelming feeling.

Minimum Qualifications

• High school diploma (or equivalent combination of education and experience).
• One (1) year Table Games experience required.
• One (1) year previous cash handling position preferred.
• Must be 18 years of age or older.
• Must be able to pass a background check, drug screen, and obtain a key gaming license.

Absentee Shawnee Tribal Members and Indian Preference in filling this vacancy is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. Absentee Shawnee Tribe of Oklahoma is an Equal Opportunity Employer.

The Absentee Shawnee Tribe of Oklahoma is a Drug‑Free Workplace and an At‑Will Employer.

Benefits for full‑time team members

• Employer‑paid Medical with Blue Cross and Blue Shield.
• Employer‑paid Dental with Delta Dental of Oklahoma.
• Employer‑paid Vision with VSP.
• Paid Time Off.
• Employer‑paid Life Insurance.
• 401(k) Retirement Plan with Employer Matching.