PIR Caseworker

theirc; Tucson (AZ); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

International Rescue Committee (IRC) in Tucson, AZ seeks a Caseworker to provide trauma-informed, client-centered services to recently arrived refugees and other immigrants. You will connect clients to housing, medical, social, and vocational resources while developing individualized self-sufficiency plans and coordinating with partners.

Responsibilities include intake assessments, ongoing case management, and documentation in databases.

Qualifications

• Bachelor's degree in social work or related field preferred.
• Experience with refugee/immigrant populations required.
• Proficiency in English required; bilingual ability preferred.
• Valid driver's license and access to reliable transportation.
• Fingerprint clearance card per Arizona state law.

Responsibilities

• Coordinate pre- and post-arrival services to assist with housing, food, medical care, transportation, and orientation.
• Conduct housing set-ups, airport pickups, home visits, and field-based services.
• Purchase and transport program items; lift and deliver materials as needed.
• Conduct client intake assessments and develop self-sufficiency plans.
• Provide case management, referrals, advocacy, and coordination with service providers.
• Monitor progress and adjust service plans as required.
• Document client interactions accurately in required databases.
• Collaborate with colleagues to ensure access to all eligible services.
• Build relationships with community partners and grants teams.

Skills

Case management

Multitasking

Microsoft Office

Data entry

Driving

Education

Bachelor's degree in social work

Tools

MS Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Caseworker provides trauma-informed, client-centered services to recently arrived refugees and other qualified immigrants to meet immediate needs and support progress toward self-sufficiency. The role works closely with clients, internal teams, and external partners to develop and implement individualized service and self-sufficiency plans. The Caseworker connects clients to appropriate financial, medical, social, vocational, and community resources in alignment with program requirements, eligibility guidelines, and IRC standards.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Coordinate timely pre- and post-arrival services to ensure clients have access to housing, food, medical care, transportation, and community orientation.
• Conduct housing set-ups, airport pick-ups, home visits, grocery and public transportation orientation, and other field-based services to address immediate client needs.
• Purchase and transport program-related items; lift, move, and deliver materials necessary for service delivery.
• Conduct client intake assessments and develop individualized self-sufficiency plans and timelines in partnership with clients.
• Provide ongoing case management through direct services, referrals, advocacy, and coordination with internal and external service providers.
• Monitor client progress toward established goals, identify barriers, and adjust service plans as needed.
• Document all client interactions accurately and in compliance with program requirements; enter and maintain client data in required databases and tracking tools.
• Support Preferred Communities programming and intensive case management services, as assigned.
• Collaborate with colleagues across programs and grants to ensure clients access all eligible services.
• Build and maintain effective working relationships with community partners and service providers.
• Participate in program quality assurance activities to ensure appropriate use of funds and compliance with grant requirements.
• Use a personal, insured vehicle and/or public transportation to travel within the service delivery area as needed.
• Perform other duties as assigned.

Job Requirements

Education

• Bachelor's degree in social work or a related field preferred.

Work Experience

• Prior experience working with refugee and/or immigrant populations required.
• Experience providing casework, pre-arrival, or intensive case management services preferred.
• Demonstrated experience navigating program eligibility requirements and ensuring accurate service documentation.

Language Skills:

• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Certificates or Licenses:

• Valid driver's license, active insurance policy, and access to reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Demonstrated Skills and Competencies

• Strong relationship-building, diplomacy, and networking skills.
• Ability to work effectively in a multicultural environment.
• Proven problem-solving skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to use digital tools for data entry, research, and reporting.
• Ability to lift and carry items weighing 50+ pounds, including furniture and household goods.
• Ability to drive a large van or passenger vehicle, as required for program delivery.

Compensation: ($20.97). Compensation is based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Working Environment

This position operates in a hybrid environment that includes office-based work, remote work, and fieldwork within the service delivery area. Typically, the role is based in the office four days per week and remotely one day per week, with field responsibilities possible on all workdays. Schedule flexibility is required, including occasional evenings and weekends for activities su