PIP Claims Training Lead | Elevate Agent Skills

United Automobile Insurance Company; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

United Automobile Insurance Company in Miami seeks a PIP Claims Training Specialist to train new PIP adjusters in Coverage & Qualification, MM, and fast track processes, plus refresher training.

The role collaborates with PIP management, QA and Learning & Development to convert findings into targeted training and hands-on coverage.

3-5 years PIP claims experience, active Florida adjuster license, strong analytical and coaching skills; benefits include opportunities for professional growth.

Qualifications

• 3-5 years of PIP claims experience, including Coverage & Qualification and Medical Management.
• Active Florida adjuster license (2-20 All-Lines).
• Strong technical knowledge of PIP coverage, qualification, medical bill processing and payments.
• Experience reviewing claims and identifying errors, trends and improvement opportunities.
• Effective communication, facilitation and coaching skills.

Responsibilities

• Train new hires on PIP Coverage & Qualification and Medical Management processes, including Fast Track workflows, systems and performance expectations.
• Cover PIP policies, coverage and qualification requirements, documentation, medical bill processing, payments, denials and KPIs.
• Reinforce classroom instruction with hands-on coaching and file reviews.
• Support new hires for about the first 30 days, through transition to production.
• Give supervisors weekly progress reports on each new hire's strengths and development areas.
• Conduct targeted coaching and follow-up reviews as needed.

Skills

PIP claims experience

Analytical skills

Coaching skills

Communication skills

Independent work

Education

Associate or Bachelor’s degree or equivalent experience

Job description

United Automobile Insurance Company in Miami seeks a PIP Claims Training Specialist to train new PIP adjusters in Coverage & Qualification, MM, and fast track processes, plus refresher training.

The role collaborates with PIP management, QA and Learning & Development to convert findings into targeted training and hands-on coverage.

3-5 years PIP claims experience, active Florida adjuster license, strong analytical and coaching skills; benefits include opportunities for professional growth.