PIP Claims Assistant

NJM Insurance Group; Hammonton (NJ); Hybrid; USD 45,000 - 54,000; Full time

Job summary

NJM Insurance Group seeks a PIP Assistant to support the PIP Department. This role involves clerical duties, processing claims, and communicating with clients and team members. The position offers a salary range of $45,800 to $53,206 and hybrid working options post-training.

Benefits

401(k) with employer match

Health, Dental, and Vision insurance

Generous PTO and Paid Sick Leave

Paid parental leave

Discretionary bonuses

Qualifications

• 1 to 3 years of relevant experience required.
• Knowledge of Word and Excel required.
• Ability to work independently and in a team.

Responsibilities

• Assist Claims Representatives with contact and claims process.
• Process No-Fault benefit claims following guidelines.
• Provide administrative support to adjusters.

Skills

Knowledge of Word

Knowledge of Excel

Strong PC skills

Accurate data entry

Effective communication skills

Customer service experience

Detail oriented

Education

High School Diploma or GED

Job description

The PIP Assistant supports the PIP Department by performing assigned clerical functions and assists the PIP Adjuster by executing claim functions/tasks. The position requires the assistant to work and communicate with the PIP Claims Representatives, PIP Supervisors, and other team members. The position also interacts with NJM policyholders, associated injured parties or their legal representatives, medical providers, and other departments within NJM, as needed.

This opportunity is based out of the Hammonton office only.

Hours:

Monday to Friday (8:15AM- 4:30PM or 8:30AM- 4:45PM)

Hybrid opportunity once training is completed.

$45,800 to $53,206 (Salary is commensurate based on experience and credentials).

Essential Duties and Responsibilities:

• Assist Claims Representatives by initiating contact with insureds, claimants, or their representatives to obtain pertinent information and to clearly explain the policy, coverage and claims process.
• Assist by processing No-Fault benefit claims consistent with statutory and NJM guidelines.Provide claim information to insured and medical providers and respond to inquiries as needed.
• Provide general administrative support to adjusters, which may include issuing expense payments, retrieving and distributing PIP Payment ledgers, handling incoming calls, and directing calls to appropriate individuals or departments.
• Respond to incoming correspondence and prepare claim files and/or other communication for distribution to external customers.
• Manage various queues within ClaimCenter, including the PIP Clerical Queue and the PIP Recovery Queue.
• Monitor and restock office supplies and maintain inventory records.
• Participate in special projects or initiatives.
• Participate in User Acceptance Testing to ensure appropriate system functionality after program upgrades.
• Participate in educational or training activities as required.
• Perform other duties as requested.
• Regular and predictable attendance is an essential function of the job.

Required Qualifications:

• Knowledge of Word and Excel.
• Strong PC skills, including accurate data entry and typing ability.
• Ability to work independently, and in a team environment.
• Ability to multi-task, prioritize work activities and use time efficiently.
• Detail oriented. Demonstrate accuracy and thoroughness.
• Demonstrate reliability and conform to the company’s attendance policy.
• 1 to 3 years of relevant experience
• High School Diploma or GED

Preferred Qualifications:

• A college degree or three years of claims experience is preferred.

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $45,801-$53,206

The PIP Assistant supports the PIP Department by performing assigned clerical functions and assists the PIP Adjuster by executing claim functions/tasks. The position requires the assistant to work and communicate with the PIP Claims Representatives, PIP Supervisors, and other team members. The position also interacts with NJM policyholders, associated injured parties or their legal representatives, medical providers, and other departments within NJM, as needed.

This opportunity is based out of the Hammonton office only.

Hours:

Monday to Friday (8:15AM- 4:30PM or 8:30AM- 4:45PM)

Hybrid opportunity once training is completed.

Salary:

$45,800 to $53,206 (Salary is commensurate based on experience and credentials).

Essential Duties and Responsibilities:

• Assist Claims Representatives by initiating contact with insureds, claimants, or their representatives to obtain pertinent information and to clearly explain the policy, coverage and claims process.
• Assist by processing No-Fault benefit claims consistent with statutory and NJM guidelines.Provide claim information to insured and medical providers and respond to inquiries as needed.
• Provide general administrative support to adjusters, which may include issuing expense payments, retrieving and distributing PIP Payment ledgers, handling incoming calls, and directing calls to appropriate individuals or departments.
• Respond to incoming correspondence and prepare claim files and/or other communication for distribution to external customers.
• Manage various queues within ClaimCenter, including the PIP Clerical Queue and the PIP Recovery Queue.
• Monitor and restock office supplies and maintain inventory records.
• Participate in special projects or initiatives.
• Participate in User Acceptance Testing to ensure appropriate system functionality after program upgrades.
• Participate in educational or training activities as required.
• Perform other duties as requested.
• Regular and predictable attendance is an essential function of the job.

Required Qualifications:

• Knowledge of Word and Excel.
• Strong PC skills, including accurate data entry and typing ability.
• Effective communication skills.
• Customer service experience.
• Ability to work independently, and in a team environment.
• Ability to multi-task, prioritize work activities and use time efficiently.
• Detail oriented. Demonstrate accuracy and thoroughness.
• Demonstrate reliability and conform to the company’s attendance policy.
• 1 to 3 years of relevant experience
• High School Diploma or GED

Preferred Qualifications:

• A college degree or three years of claims experience is preferred.

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $45,801-$53,206

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

About Us

What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other.You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century.NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us!It’s time foryouto make a difference on our remarkable team.