PINK Manager-Valley Fair

Victoria's Secret; Santa Clara (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager to lead a high-performing team and deliver exceptional customer and associate experiences that grow brand top-line sales. This role provides direction, prioritization, and coaching to Supervisors to ensure consistent execution and reports to the Store Manager or Assistant Store Manager.

The role emphasizes leading with company values, driving daily work force management, and maintaining visual merchandising standards to reflect Brand guidance across a

Qualifications

• Leadership experience in retail management or store leadership roles.
• Coaching and development of associates; interview/hiring decisions and performance management.
• Strong focus on customer experience and brand standards.

Responsibilities

• Drive overall customer and brand experience on the floor and in-store operations.
• Translate brand direction into priorities for the team and daily actions.
• Lead visual execution and product storytelling to support sales goals.
• Supervise selling behaviors and ensure consistency with Brand guidance.
• Manage talent lifecycle including interviews, hiring decisions, and performance discussions.
• Oversee floorset planning, product launches, and shipments as needed.

Skills

Leadership

Coaching

Customer Experience

Visual Merchandising

Selling

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing