PINK Manager-The Mall in Columbia

Victoria's Secret & Co.; Columbia (MD); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Victoria’s Secret & Co. is seeking a PINK Manager to deliver exceptional customer and associate experiences while driving top-line sales in a high-volume store.

This role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution of brand standards. The PINK Manager will lead the overall customer and brand experience, translate brand direction into clear priorities, and work with leadership to maintain standards and support product launches.

Formación

• Experience leading a retail team in a fashion or lifestyle brand.
• Strong focus on customer experience and store presentation.
• Ability to coach and develop Supervisors and Associates.

Responsabilidades

• Lead PINK team to deliver exceptional customer and associate experiences.
• Drive visual merchandising and product storytelling.
• Provide direction and coaching to Brand Supervisors for consistent execution.
• Oversee talent lifecycle including interviewing and hiring decisions with Store Manager.
• Maintain standards on sales floor and fitting rooms as applicable.
• Collaborate with Store Manager and leadership to optimize store performance.

Conocimientos

Customer service

Leadership

Coaching

Sales

Descripción del empleo

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

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