PINK Manager-The Mall in Columbia

Victoria's Secret; Columbia (MD); On-site; USD 52,000 - 72,000; Full time

Job summary

Victoria's Secret in Columbia, MD seeks a PINK Manager to lead exceptional customer and associate experiences, driving top-line sales. The role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. Reports to Store Manager or Assistant Store Manager as assigned.

The PINK Manager owns visual execution, product storytelling, and category-level insights, while guiding selling behaviors and brand standards across higher volume environments.

Qualifications

• Experience leading teams in a retail environment.
• Strong customer service mindset and brand storytelling.
• Ability to coach and develop selling associates and supervisors.

Responsibilities

• Drive customer and brand experience on the PINK floor.
• Translate brand direction into priorities and daily actions.
• Own category-level performance insights using company tools and reports.
• Maintain store standards for visuals, selling, and fitting rooms where applicable.
• Participate in talent lifecycle decisions with store leadership.
• Lead direct reports including Supervisors and Selling Associates.

Skills

Store leadership

Customer experience

Coaching & development

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing