PINK Manager-Higuera Street

Victoria's Secret & Co.; San Luis Obispo (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Victoria's Secret & Co. is seeking a PINK Manager to lead the customer and brand experience in our California store. The role directs Brand Supervisors and coaching to ensure top-line sales and outstanding associate development.

You will translate brand guidance into daily priorities, guide visual execution, and manage talent lifecycle with the Store Manager. The position requires a values-based leader who can drive results in higher volume environments.

Aufgaben

• Lead the PINK team to deliver exceptional customer and brand experiences.
• Translate brand direction into daily selling priorities.
• Coach PINK Supervisors and Selling Associates on selling and service.
• Monitor category performance and utilize reports to drive results.
• Oversee visual merchandising and store standards.
• Participate in hiring decisions and talent development with Store Manager.
• Lead in higher volume or complex environments.

Kenntnisse

Leadership

Coaching

Customer service

Visual merchandising

Jobbeschreibung

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Click here for benefit details related to this position.