Ping Engineer: IT Support Analyst

Openkrill; United States; Hybrid; USD 110,000 - 160,000; Part time

Benefits offered by this job

Medical Insurance

Life Insurance

Hybrid Work Model

PTO & leave

Bereavement & Volunteer Time

Professional Development

LinkedIn L&D Platform

Mobile Phone Reimbursement

Job summary

Cyderes is seeking an experienced Senior IT Support Analyst to administer PingFederate, support SSO and identity federation for enterprise apps. The role includes production support, on-call rotation, and 3-month fixed term contract with possible extension.

You will collaborate with IAM, security, and infrastructure teams to ensure stability and security of identity services, upgrade platforms, and maintain docs.

Qualifications

• 5–7+ years of IT application support, IAM or enterprise authentication.
• Hands-on PingFederate administration and troubleshooting.
• Strong knowledge of SAML 2.0, OAuth 2.0, OIDC, and enterprise SSO.
• Experience with PingFederate federation connections and policies.
• Working knowledge of UNIX/Linux, AD, LDAP, and Entra ID.
• Experience with JSON, PowerShell, Git, and regex.
• Proven production support and incident management skills.
• Bachelor's degree or equivalent; technical certification preferred.
• Experience with PingAccess/Directory/One and high-availability setups.
• Knowledge of PKI, certificates, encryption, networking, security protocols.

Responsibilities

• Administer, configure, maintain, and troubleshoot PingFederate in production.
• Support SSO and identity federation using SAML, OAuth, and OIDC.
• Configure PingFederate IdP/SP connections, policies, and integrations.
• Support AD/LDAP integrations and enterprise applications.
• Investigate authentication failures, token and certificate issues, outages.
• Provide Level 2/3 production support and incident management.
• Perform platform upgrades, patches, and health monitoring.
• Collaborate with IAM, security, and infra teams to improve performance.
• Maintain technical docs and support DR and change management.

Skills

PingFederate administration

SSO & IAM

Unix/Linux

Active Directory

LDAP

Entra ID

JSON

PowerShell

Git

Regex

Incident management

High availability

PKI / certificates

SAML 2.0 / OAuth 2.0 / OIDC

On-call support

Education

Bachelor's degree or equivalent

Technical certification

Tools

PingFederate

PingAccess

PingDirectory

PingOne

Job description

We Help the World Be Everyday Ready™

Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

Great Place to Work® Certified™

About the role:

We are seeking an experienced Senior IT Support Analyst with strong hands‑on expertise in PingFederate and Ping Identity technologies. This role will focus on supporting, administering, and troubleshooting enterprise Single Sign-On (SSO), authentication, and identity federation platforms.

The successful candidate will provide production support, resolve complex authentication issues, and ensure the stability and security of enterprise identity services. Participation in an on‑call rotation is required.

Responsibilities

• Fixed Term Contract 3 Months with possible extension.
• Administer, configure, maintain, and troubleshoot PingFederate in enterprise production environments.
• Support SSO and identity federation using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).
• Configure and troubleshoot PingFederate IdP/SP connections, authentication adapters, policies, and integrations.
• Support integrations with Active Directory, LDAP, Microsoft Entra ID, and enterprise applications.
• Investigate authentication failures, token issues, certificate errors, and federation outages.
• Provide Level 2/Level 3 production support, incident management, and root cause analysis.
• Perform platform upgrades, patches, configuration changes, and system health monitoring.
• Collaborate with IAM, security, and infrastructure teams to improve platform performance and reliability.
• Maintain technical documentation and support disaster recovery and change management activities.

Requirements

• 5–7+ years of experience in IT application support, IAM, or enterprise authentication.
• Strong hands‑on PingFederate administration, configuration, and troubleshooting experience.
• Solid knowledge of SAML 2.0, OAuth 2.0, OIDC, and enterprise SSO.
• Experience with PingFederate federation connections, authentication policies, and application integrations.
• Working knowledge of UNIX/Linux, Active Directory, LDAP, and Microsoft Entra ID.
• Experience with JSON, PowerShell, Git, and regular expressions.
• Strong production support, incident management, and troubleshooting skills.
• Bachelor's degree, technical certification, or equivalent experience.
• Experience with PingAccess, PingDirectory, or PingOne.
• Experience with PingFederate upgrades, migrations, and high-availability environments.
• Knowledge of PKI, certificates, encryption, networking, and security protocols.
• Experience supporting large-scale enterprise IAM environments.

WHY CYDERES?

Benefits that go beyond the basics, we support our people so they can do their best work.

• Medical Insurance - Employee + dependents covered
• Life Insurance - Protection for what matters most
• Hybrid Work Model - 2–3 days in office
• Maternity & Paternity Leave - Time for the moments that matter
• Paid Time Off - PTO + sick & casual leave
• Bereavement & Volunteer Time - Give back to your community
• Professional Development - Reimbursement program
• LinkedIn L&D Platform - Thousands of courses at your fingertips
• Mobile Phone Reimbursement - Stay connected, on us

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.