Piercing Studio Nurse

Heyrowan; Virginia Beach (VA); On-site; USD 26,000 - 51,000; Full time

Benefits offered by this job

Competitive compensation with tips

Medical/Dental/Vision health plans

401(k) and Roth IRA plans

Paid vacation and sick time

Job summary

Heyrowan in Virginia Beach is looking for a Piercing Studio Nurse to deliver a joyful ear-piercing experience. The role emphasizes clinical expertise combined with exceptional customer care, ensuring a safe and celebratory atmosphere.

The ideal candidate should hold an active RN or LPN/LVN License and be passionate about creating memorable experiences for clients while maintaining a sterile environment. Flexible scheduling is key, with opportunities for ongoing training and career advancement in the nursing field.

Qualifications

• Experienced in clinical care with a focus on customer experience.
• Ability to maintain a sterile and safe environment during procedures.
• Open to working with newly licensed nurses who are excited and eager.

Responsibilities

• Create memorable and safe customer experiences during ear piercings.
• Maintain cleanliness and sterility at all procedure stations.
• Educate customers on aftercare and jewelry selection.

Skills

Attention to detail

Customer care approach

Ability to educate customers

Team player

Flexible scheduling

Education

Active RN or LPN/LVN License

Body art license eligibility

Job description

About This Role

Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear‑piercing experience. Using highly respected nursing skills and expertise, the nurse performs piercings with utmost care and precision while creating a celebratory atmosphere for each customer.

Responsibilities

• Create magical and memorable customer experiences by combining top‑notch clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer safety and comfort and smooth flow of customer care.
• Provide confident, clear, and professional communication with clients throughout their entire piercing experience.
• Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
• Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well‑being.
• Conduct a thorough ear evaluation to determine the perfect earring placement and offer personalized styling advice.
• Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized.
• Use expert knowledge of skin care and infection control to provide professional and personalized piercing services.
• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Show flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.
• Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.
• Ensure the safety and cleanliness of services by sterilizing jewelry and needle piercing instruments.
• Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.
• Ensure high‑quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.

Qualifications & Certifications

• Active RN or LPN/LVN License.
• Eligibility to obtain or possess a body art license or registration in accordance with applicable state and local laws.
• Professional and engaging customer care approach.
• Warm, friendly team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for customers.
• Skilled in providing both technical and non‑technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Obsessive attention to detail.
• Availability to work a flexible schedule, including peak times such as holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

Benefits

• Compensation: $26‑51 per hour, consisting of a $26 per hour base wage plus an estimated $25 per hour in tips once fully trained.
• While Piercing Nurses keep 100% of earned tips, tips are customer‑provided, are not guaranteed, and can vary by location.
• Ongoing training and career pathways to grow your nursing career at Rowan.
• Paid accrued vacation and sick time for full‑time employees.
• Medical/Dental/Vision health plans for full‑time employees.
• Employee Assistance Program (EAP) resources.
• 401(k) and Roth IRA plans.
• Generous employee discounts on Rowan products and services.
• Team Member Referral Bonus plan for Studio positions.

EEO Statement

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).